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Call Center News and Education

  • Associations - Association directory for call center management. Associations for the customer service and telemarketing center.

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  • Publications - Call center customer service and direct marketing publications of interest to marketing and service-support professionals.

  • Legislation - directory of laws and Do Not Call (DNC) compliance legislation for customer service and marketing companies.

  • News Letters - newsletters both online and by email.

  • Research - Research Reports and consulting services for KPI- Key Performance Indicators, metrics, ecommerce, market analysis, and all aspects of contact center management.

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