Advertise with us!

Add your site to TelePlaza

- Jobs -

Search CallCenterJobs

Updates:

Click here to subscribe to our weekly newletter - includes EVERYTHING NEW added to TelePlaza.com in the past week!

- by Industry

Click here to locate a firm with experience in YOUR industry.

- by Category

Click here to locate companies by category.

Airline Call Center Industries
Back to Industry List
1. Pacific ConneXion  Company Profile
Pacific ConneXion is an offshore outsourcer of both inbound and outbound call center support solutions. Outsourcing with Pacific Connexion is a cost effective alternative to on-shore or near-shore services due to its Philippine-based operations.

2. VoiceShot Virtual PBX
here

3. PITON
-Network of leading US call centers with offshore operations in the Philippines. Inbound and outbound services include DRTV, telemarketing, reservations, customer support, tech support, non-profit, surveys, cross selling, etc. Cost-savings of 40-60% vs. US rates

4. Tefen Ltd.
has extensive experience in the creation and implementation of call center programs. Our clients use our unique operation consulting expertise to support a focused and effective process of designing, establishing, and/or improving their professional call centers. We develop an implementation plan that will show you how to create an exceptional Customer Service function. To find out more, visit www.tefen.com or call us at 1-866-8TEFEN8 to speak to one of our consultants.

5. ePerformance Consulting
Full service domestic and international consulting service. Extensive hands-on operational experience. Significant business development, outsource selection, contract negotiation and performance evaluation experience. Have built centers throughout the world and established operational processes, procedures, and training programs. Full techology sourcing and evaluation.

6. help IT data cleansing
helpIT systems provide a complete data bureau service for data cleansing, suppression and enhancement, utilising our own industry-leading software, the matchIT suite. Our expert techniques and reliable service have been proven by over 1000 companies over the last 10 years. Due to the fact we use software we have developed ourselves and have a team of experienced matchIT users, we can work to tight timescales and quote extremely competitive prices. helpIT systems' specialist data software utilizes the most powerful fuzzy matching algorithms on the market today.

7. ICMI
Managing by the numbers is critical to call center success. Although most call center technology produces reams of quantitative reports, there is a relatively small subset of data that call center managers should rely upon: Key Performance Indicators (KPIs). This ICMI Tutorial covers all the call center KPI basics and beyond, making it an invaluable resource for both new and experienced call center professionals. Learn what numbers to focus on, what they mean and how to use them to improve your call center's performance.