Call
Center Conferences
:conferences, call center meetings and call center
demos directory for customer service, CRM, and marketing
centers. National opportunities for networking on
contact center operations, call management, improving
center efficiency and ROI, performance management,
software and hardware trends.
Press
Releases
: call center customer service and marketing contact
center news for outsourcing, call center mergers,
call center software, hardware.. news from international
call management companies.
Seminars
:schedules for
Customer Service | Marketing | Telemarketing centers
seminars for workforce management, call monitoring
& agent call coaching, center performance, technology,
contact center training opportunities.
Webinars:
web
seminars for CRM training in Customer Service, Marketing
and Telesales centers. Online seminars or "Webinars"
provided for agent and Contact Center Management
training.
Call Center Case Studies
-
Online case studies for Contact Centers Management.
Categories include: software, services, call outsourcing,
and international centers.
White Papers -
Online call center white papers on topics: call
recording, maintaining contact service quality,
contact center email management, improved call center
communications, and more.
Events
