Customer Service

Help Desk

Mgt. Reporting





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Help Desk

Wasp Barcode is a leading provider of easy to use web based IT help desk software and knowledge base solutions. Wasp’s help desk software and knowledge base software provides web self-support & customer support for knowledge management solutions.

Oracle - High ROI with improved customer service. Resolve help tickets quickly and improve customer satisfaction. Read this paper on how Primus can reduce costs and improve CRM.

Nuance - quality monitoring systems that can give call centers a competitive edge, CTI recording. Dictaphone has solutions for call centers of all types and sizes.

Verint - Workforce optimization applications to improve contact center performance. Improve profitability, increase customer satisfaction, and raise productivity.

BMC Softwarev Remedy - BMC Remedy IT Service Management (ITSM) unifies service desk, incident, problem, change, asset life cycle, and service level management applications with a single configuration management database (CMDB), data model, workflow platform, and user interface.

AVAYA - desk top applications for customer support, CTI, and consulting. Route and manage customer email, Internet, ecommerce, facsimile, voice and call processing.

Cynergy Web Based Help Desk - Trouble Ticket, Contact Manager, Performance tracking and knowledge base management. Online Demo, FREE 30 day trial.

Eden Corporation - web enabled application, 80,000 entry Knowledge Base for tech and end-user help request quick resolution. Integrated inventory management & polling applications.

Entry Software Corporation - TeamHeadquarters is a collaborative, browser based application combining project portfolio management (PPM) with help desks and document management.

CRMxchange Help Desk Vendors Software vendors for CRM help desk management.