Help Desk

Wasp Barcode is a leading provider of easy to use web based IT help desk software and knowledge base solutions. Wasp’s help desk software and knowledge base software provides web self-support & customer support for knowledge management solutions.

Cynergy Web Based Help Desk - Trouble Ticket, Contact Manager, Performance tracking and knowledge base management. Online Demo, FREE 30 day trial.

BMC Softwarev Remedy - BMC Remedy IT Service Management (ITSM) unifies service desk, incident, problem, change, asset life cycle, and service level management applications with a single configuration management database (CMDB), data model, workflow platform, and user interface.

Quintus / AVAYA - desk top applications for customer support, CTI, and consulting. Route and manage customer email, Internet, ecommerce, facsimile, voice and call processing.

U.S. Infotel's HEAT CRM Software - easily customized, no programming skills to implement. HEAT Free demo: Power Desk, Service and Support, and add-on modules.

Numara Software, Inc. - Web based service desk automation software, FootPrints® used by more than 1,700 corporate customer service organizations worldwide.

STG - Inbound help desk and technical support services, with core competencies for Web hosting and ISP companies. Also support software companies, online sales and marketing.

Eden Corporation - web enabled application, 80,000 entry Knowledge Base for tech and end-user help request quick resolution. Integrated inventory management & polling applications.

Entry Software Corporation - TeamHeadquarters is a collaborative, browser based application combining project portfolio management (PPM) with help desks and document management.

Uptrends Service Manager - Customer support automation for virtually any kind of product. Tracking warranties, generating work orders, billing and detailed service reports.

CRMxchange Help Desk Vendors Software vendors for CRM help desk management.

Nuance - quality monitoring systems that can give call centers a competitive edge, CTI recording. Dictaphone has solutions for call centers of all types and sizes.

ATG - High ROI with improved customer service. Resolve help tickets quickly and improve customer satisfaction. Read this paper on how Primus can reduce costs and improve CRM.

Verint / Witness Systems - (Formerly Blue Pumpkin) Workforce optimization applications to improve contact center performance. Improve profitability, increase customer satisfaction, and raise productivity.