| Oct |
Event |
Producer |
| 16 - Jul 23 |
Essential Skills and Knowledge for Effective Call Center Management
Location in Boston, San Diego, Dallas see website for information on the dates and location of the seminar. |
ICMI |
| May |
Event |
Producer |
| 12 - 15 |
Implementing Six Sigma in Call Centers Level
I—Yellow Belt Boston, MA |
ICMI |
| 13 - 14 |
Improving the Effectiveness of Speech and IVR
Baltimore, MD |
ICMI |
| Jun |
Event |
Producer |
| 17 - 20 |
The Workforce Management Boot Camp - Seattle, WA |
ICMI |
| Jul |
Event |
Producer |
| 15 - 16 |
Managing Sales in Contact Centers: Boost Revenues in a Sales or Service/Sales Environment
Phoenix, AZ |
ICMI |
| 22 - 23 |
Contact Center Technology: What Works, What’s New, What Drives Results Seattle, WA |
ICMI |
| Aug |
Event |
Producer |
| 21 |
Call Center Coaching: A Practical Approach to Getting Results
August 21, 2008 Washington, DC - Seminar Symposium |
ICMI |
| Oct |
Event |
Producer |
| 13 - 16 |
Implementing Six Sigma in Call Centers Level
I—Yellow Belt Boston, MA |
ICMI |
