Call Center Management Associations

American Teleservices Association - center technology, networking opportunities, regulatory-legislative representation at the national and state levels.

International Customer Service Association - promotes the development and awareness of the customer service profession through networking, education and research.

Association of TeleServices International ATSI represents over 800 telemessaging and teleservices bureaus in the U.S. and abroad.

Incoming Calls Management Institute (ICMI) - Monthly newsletter Management Review, free access to articles, 15% discount on ICMI seminars and publications

Society of Consumer Affairs Professionals SOCAP, customer service association helps corporations reach goals of customer loyalty and value-added innovations.

Customer Care Institute Information, research, advisory services, benchmarking, training and networking opportunities for the customer service professional.

American Staffing Association - promotes legal, ethical, and professional practices for the $91 billion U.S. staffing industry. ASA members account for 85% of U.S. staffing industry sales and operate more than 15,000 offices throughout the nation. Three million Americans go to work for U.S. staffing companies every business day.

Call Center Cafe delivers resources, tools, informative articles, networking opportunities for customer service professionals.

Call Center Network Group - CCNG association management training programs -services to facilitate the exchange of ideas and solutions for managing today's call centers.

The Call Centre Association was established in February 1996 in response to industry demand for an organization which could serve the professional shared needs of the UK call centre industry.

The Customer Contact Management Association Australia, recognizes all Contact Centre organizations including inbound, outbound, sales or service, and help desk services.

American Society for Training & Development - ASTD extensive networking, research reports and assistance, analysis of cutting-edge practices and programs.

Information Technology Association of America - ITAA, IT industry, its issues, the association's programs, publications, meetings, seminars and more

AFSM International - Association for Services Management International furthering the knowledge, understanding, and career development of professionals in high-tech services and support.

International Telework Association

American Staffing Association - representing professional employer services, outsourcing, and other members of the staffing industry.

Society for Human Resource Management (SHRM) - voice of the human resource and personnel profession represents the interests of more than 69,000 professional and student members from around the world.

The U.S. Direct Marketing Association - Whatever you need to make your centers more efficient -- information, education, networking opportunities or political representation -- The DMA can deliver it.

American Marketing Association - The American Marketing Association (AMA) is the world's largest and most comprehensive professional society of marketers, consisting of more than 45,000 worldwide members in 92 countries and 500 chapters throughout North America.

The Promotion Marketing Association, Inc. (PMA) is the leading nonprofit trade association that represents the multi-billion dollar promotion marketing profession. The mission of PMA, founded in 1911, is to encourage the highest standards of excellence in promotion marketing. As the "voice" of the industry, it represents member interests and promotes better understanding of the importance of promotion in the overall marketing mix.

The Outsourcing Institute is a professional association and executive network with a mission to provide timely information exchange and services on outsourcing and related sourcing strategies. The Institute's network includes a distinguished Board of Advisors, a network of senior professionals, consultants, legal experts, industry observers, and, consists of over 16,000 international members. The Outsourcing Institute provides its membership with forums and mediums to exchange information and network, including regional, national events, and a quarterly managers brief, The Source.

Software Support Professionals Association was created for professionals, management and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. Supportgate.com is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more.

The Association of Support Professionals A National Organization dedicated to the advancement of the software support profession...where individual members share ideas, insights and experiences.