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folder Europe / UK:

Call Centre Focus - The first and leading European tele-business magazine packed with information on the contact centre industry. Visit our site for hundreds of articles, bulletin boards, latest jobs, diary and much more.

Activia - suppliers of high quality 100% tutor lead training for applications, contact center management skills and personal development.

Help IT Systems - Help IT systems sole focus is Data Quality - from batch data cleansing and deduplication software, to components which integrate into existing applications.

Noetica Ltd. - new- SYNTHESYS™ is the only Customer Interaction Management solution allowing employees to use one single system only and enabling non-technical staff to map processes and tailor screens to each process step within minutes.

The Call Centre Association was established in February 1996 in response to industry demand for an organization which could serve the professional shared needs of the UK call centre industry.

Jens Moeller Consulting - supports BPO Providers / Outsourcing Bureaus in marketing and negotiating their services. Further Jens supports those who want to outsource business processes to achieve their business goals. A specialty is the EMEA market.

NEW - database by application.

NEW - database by industry specialization.