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Inbound-Outbound Outsourcers:

  • Inbound: taking calls.

  • Outbound: making calls.

  • B2B: customer B2B lead generation, contact center telesales and technical support.

  • Interactive: outsource services for interactive support: IVR, commercial production, speech recognition, audio text, cross selling/ upselling, and other forms of interactive center service.
  • Multilingual: international bilingual and multilingual services.
  • Web servicing: email response, Social Media and live web chat solutions for web based contact centers

National Call Centers:

  • Northeast - Connecticut, Delaware, Maine, Massachusetts, New Jersey, New York, Rhode Island, and Vermont.
  • Northwest - Northwest states: Alaska, Hawaii, Idaho, Montana, Oregon, Wyoming, and Washington.
  • East - Indiana, Kentucky, Maryland, Michigan, Ohio, Pennsylvania, Virginia, Washington DC., and West Virginia.
  • Southwest - Arizona, California, Colorado, Nevada, New Mexico, Texas, and Utah centers.
  • Southeast - Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, and Tennessee.
  • Midwest - Illinois, Iowa, Kansas, Minnesota, Missouri, Nebraska, North and South Dakota, Oklahoma, and Wisconsin.