CRM - The idea of customer relationship management is to enable companies to better serve their customers through reliable self-service automated processes, personal information gathering and processing. CRM software integrates and automates the various customer serving processes within a call center.

Interactive Softworks / Profile
VoiceNet™ is an award-winning contact center software suite that provides automated dialing modes, inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry’s best value, VoiceNet gives you these features within a single license at a price point less than competing products charge just for enterprise maintenance and support.

VanillaSoft / Profile
VanillaSoft is a leader in on-demand sales software, makes managing leads, sales calls and inside sales agents hassle free. With autodialing including Skype, lead routing, real time reporting and recording it is the perfect low cost solution.  Free trials are available!

eGain - Profile
Helps organizations transform their traditional call centers into multi-channel customer interaction hubs. Scalable software applications with integrated email /knowledge management, self-service, web chat, co-browsing, paper-based customer service interaction and service fulfillment.

Data-Tel - Profile
Data-Tel is an industry leader in providing advanced call center applications, as well as Predictive Dialing, Voice over IP technology (VoIP) and other CRM services.

Melissa Data Corp. - helps call centers manage and optimize their customer data. Melissa Data provides solutions for address, email and phone verification, data enhancements and postal software. For more information, visit www.melissadata.com.

QAS, an Experian® company, is a world leader in address verification applications. The QuickAddress suite of products validates postal addresses instantly during data entry in the call center, at point of sale (POS) or over the Web.

Noetica Ltd. - SYNTHESYS™ is the only Customer Interaction Management solution allowing employees to use one single system only and enabling non-technical staff to map processes and tailor screens to each process step within minutes.

UCN - is a leading provider of hosted telephony solutions, including but not limited to: IVR, ACD, CTI and Workforce Management, all hosted over our nationwide VoIP network. Call 888-826-0002 and see how our hosted solutions can improve your ROI.

Netlert Communications - Centers CRM reporting package for Avaya (Lucent) Definity ACD. Real-time, interval and historical reporting without upgrading costly hardware or software. Offering a wide array of customized contact center applications.

FrontRange Solutions Inc. - Customer Relationship Management since 1989 with world-class CRM Service, Sales, Marketing and Contact Management technology. FrontRange Solutions from the developer of award-winning HEAT® and GoldMine®.

DialResults CRM and Soloman Financial Solutions - Contact center VoIP solution: dialers, pbx, and custom financial software. Manage debtor records, products, call center telesales from point of sale to payroll, orders, inventory, corporate financials and more.

RightNow Technologies - Powerful web application knowledge base, inexpensive and painless. Your Website can be your best customer service employee -responsive, knowledgeable, accurate and available day or night. Download a free white paper.

CRMxchange - Software for contact management, customer feedback and analysis, outbound inbound CIM, call center monitoring and recording, and CRM performance optimization.

LeadMaster - CRM strategy maximizes results, solution improves customer support and raises revenue. Collect data, track leads from – telemarketing calls, websites, direct marketing, trade shows and more -in a centralized online database. 866-568-9737

Verint / Witness Systems - Customer support and workforce optimization solution improves call center performance. CRM application improves profitability, increases customer satisfaction, and raises employee productivity with best practices professional services.

Remedy® Leads Management - Contact management solution automates telesales, improves CRM and increase productivity. Customer relationship software solution makes your call center sales agents more effective in acquiring and retaining customers.

Uptrends Management Software - Free information on the benefits of sales and CRM automation for any company asking, "why should I automate sales and/or service," or for those with a "contact manager" looking for more powerful automation software.

Concerto Software / Aspect Communications - Provider of customer interaction management (CIM) systems to more than 1,100 businesses worldwide. Enables effective management via voice, fax, email and the Web for improved communications, reduced costs and superior service.

Cisco Systems - Global vendor for Internet networking. Cisco's networking systems connect people, computing devices and networks, allowing people to access or transfer information without regard to differences in time, place or type of system.

Price Waterhouse Coopers - We measure our success by yours. Over 150,000 agents in 150 countries help our clients succeed. Our job is channeling knowledge and value through six lines of service and 22 industry- specialized practices.

Epiphany - Intelligent software for the Customer Economy. Epiphany CRM technology is used by over 300 leading companies in the retail, financial services, communications, technology, and travel industries, including over 20 percent of the Fortune 100.

Genesys Telecommunications Lab, - Independent wholly owned subsidiary of Alcatel, provides universal queue call center systems for customer relationship management.

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