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CRM - The idea of customer relationship management is to enable companies to better serve their customers through reliable self-service automated processes, personal information gathering and processing. CRM software integrates and automates the various customer serving processes within a call center.
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center, helping companies deliver fast and optimal levels of customer service.
Five9 - Complete customer interaction management (CIM) solution used by more than 1,100 businesses worldwide. More effectively manage customer interactions via voice, fax, email or the Web while reducing operating costs and delivering superior service.
VanillaSoft is a leader in on-demand sales software, makes managing leads, sales calls and inside sales agents hassle free. With autodialing including Skype, lead routing, real time reporting and recording it is the perfect low cost solution. Free trials are available!
eGain - Profile
Helps organizations transform their traditional call centers into multi-channel customer interaction hubs. Scalable software applications with integrated email /knowledge management, self-service, web chat, co-browsing, paper-based customer service interaction and service fulfillment.
USAN - is an award-winning contact center software suite that provides automated dialing modes, inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry’s best value, USAN gives you these features within a single license at a price point less than competing products charge just for enterprise maintenance and support.
Melissa Data Corp. - helps call centers manage and optimize their customer data. Melissa Data provides solutions for address, email and phone verification, data enhancements and postal software. For more information, visit www.melissadata.com.
CallPro CRM - proven and leading online call management system which enables you to manage your callers, call-lists, data and full reporting. Combine telemarketing and email marketing. Appointment setting. Very configurable. Direct links with salesforce.com.
Oracle - CRM software applications and services for the collaborative enterprise. The PeopleSoft CRM solution helps call centers optimize every contact with their customers, employees, and suppliers to create more loyal, collaborative, and profitable relationships.
Noetica Ltd. - SYNTHESYS™ is the only Customer Interaction Management solution allowing employees to use one single system only and enabling non-technical staff to map processes and tailor screens to each process step within minutes.
InContact - is a leading provider of hosted telephony solutions, including but not limited to: IVR, ACD, CTI and Workforce Management, all hosted over our nationwide VoIP network.
Netlert Communications - Centers CRM reporting package for Avaya (Lucent) Definity ACD. Real-time, interval and historical reporting without upgrading costly hardware or software. Offering a wide array of customized contact center applications.
Pipkins Inc. - Workforce Management Systems development for more than a decade. Headquartered in St. Louis, Missouri, Pipkins provides the modern commercial call center with advanced sophisticated forecasting and scheduling software technology.
Oracle (formerly RightNow) - Powerful web application knowledge base, inexpensive and painless. Your Website can be your best customer service employee -responsive, knowledgeable, accurate and available day or night. Download a free white paper.
CRMxchange - Software for contact management, customer feedback and analysis, outbound inbound CIM, call center monitoring and recording, and CRM performance optimization.
LeadMaster - CRM strategy maximizes results, solution improves customer support and raises revenue. Collect data, track leads from – telemarketing calls, websites, direct marketing, trade shows and more -in a centralized online database. 866-568-9737
Verint - Customer support and workforce optimization solution improves call center performance. CRM application improves profitability, increases customer satisfaction, and raises employee productivity with best practices professional services.
BMC Software - Contact management solution automates telesales, improves CRM and increase productivity. Customer relationship software solution makes your call center sales agents more effective in acquiring and retaining customers.
Aspect Communications - Provider of customer interaction management (CIM) systems to more than 1,100 businesses worldwide. Enables effective management via voice, fax, email and the Web for improved communications, reduced costs and superior service.
Infor - Intelligent software for the Customer Economy. our CRM technology is used by over 300 leading companies in the retail, financial services, communications, technology, and travel industries, including over 20 percent of the Fortune 100.
Cosmocom Inc. - Founded in 1996 to create a new generation of contact center CRM technology for a world in which the web and email are at least as important as the phone, and businesses want a CRM solution that is not simply "integrated," but genuinely unified.
Aspect Communications - CRM management for customer relationship portals- contact servers. Manage dynamic transactions across all wired and wireless communication channels.