Contact Center Pipeline is a monthly instructional journal focused on driving success through effective contact center management. Each issue contains informative articles, case studies, best practices, research and coverage of trends that impact the customer experience.
Contact Professional - New monthly call center publication reaching professionals in the US as well as Internationally.
Connections Magazine - Free Magazine for Outsource Call Center and Teleservices qualified readers in Outsourcing, Customer Service and Telemessaging Call Centers.
AnswerStat Magazine - Healthcare-Medical related Contact Centers, including hospital call centers and insurance customer service centers. Magazines free to qualified readers.
Customer Interaction Solutions - News source on inbound, outbound and customer service management. Monthly information to help build profits for every type of business.
TMCnet - Portal for Computer Telephony Integration (CTI), Internet Telephony and Call Center Automation technology news, articles, product reviews and relevant links.
DM News - Direct Marketing News in-depth coverage of specialized marketing niches. 48 issues per year with news of campaigns, agencies, suppliers, trends, controversies.
Direct Magazine - Publication for direct marketing management. Coverage of lists, brokers, postal issues, and database marketing.
Target Marketing - Provides direct marketers, businesses, and non-profits with information on lists, database marketing, direct mail, media, catalog, and B2B marketing.
Call Centre Focus - UK & Europe - European telebusiness journal on the call centre industry. Hundreds of online articles, bulletin boards, jobs, diary and more.
Media Finder - YOUR SOURCE-Over 100,000 Publications and Catalogs
SHRM - Receive the latest news from the world of HR and SHRM in your e-mail box.
HR WORLD - Buyer's guide for HR products and services, software, careers, literature, technology and productivity issues, selections from HR/PC magazine, and other resources.
HR Magazine - The Society's flagship publication featuring in-depth analysis of trends and events affecting human resource management.
HR News - Up-to-the minute reports on the latest management news, with stories from the SHRM newsroom and the Lexis-Nexis Tell Me More newswire.
American Staffing Association - promotes legal, ethical, and professional practices for the $91 billion U.S. staffing industry. ASA members account for 85% of U.S. staffing industry sales and operate more than 15,000 offices throughout the nation. Three million Americans go to work for U.S. staffing companies every business day.
The ASA Staffing Industry Compensation Survey - the most comprehensive of its kind—collects information on salaries, variable pay, and benefits for 28 positions specific to the staffing industry. ASA has been conducting an annual compensation survey since 1999.
Workforce Magazine is a monthly publication for human resources professionals, with feature articles covering today's most pressing issues regarding human resources. The web site bills itself as "an HR person's Roadmap to HR Info Online."
InfoWorld - The online version of InfoWorld newspaper, The Voice of Enterprise Computing, IS news for making make important purchase and implementation decisions.
Telephony Online - publication dedicated exclusively to coverage of the network technologies, news and companies driving the service provider market, also publishes periodical supplements.
Computer User - The regional guide for business and IT professionals
Datamation - Profit and Value from Information Technology
Network World Fusion - The industry's most important Web service, from Network World, the leader in network knowledge.
eWeek Building the .com enterprise
PC World - Stay on top of the latest in personal computing!
Technology Review - MIT's journal of innovation