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IVR - VRU - Voice
In telephony, interactive voice response software, or IVR, is a computerized system that allows callers to select an option from a voice menu application and interface with a computer system. Generally the system plays pre-recorded voice prompts to which the caller presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as "yes", "no", or numbers in answer to the software prompts.


 

Voxeo IVR - applications reduce the cost of calls to and from any enterprise with a voice powered, XML driven Interactive Voice software solution including: system platforms, hosting, developer solutions, support and add-on services. Voxeo VoiceXML & CCXML based Interactive Voice.

AMCAT IVR Systems Reduce costs with workforce automation. Automate call center customer service with a self service IVR solution: touch tone (DTMF), voice command, and contact centers IVR- ACD integration. - www.amcat.com

IVR, Inc. a turnkey Service Bureau for rapid, cost-effective development/ hosting of Interactive Voice and Web Applications. Specialties: Automated Toll-Free Surveys, Polling, Outbound Message Delivery and customized system applications. Call Cory J Andrews, Senior Consultant 888.633-3487 X 29

VoiceShot IVR systems quickly integrate incoming and outgoing phone calls into your application. Send voice alerts, automate customer service calls, provide order status or create a customized cost-effective phone solution with this powerful XML voice API.

AudioCodes - provides advanced voice recording technology and CT integration cards for voice/ data logging and call center recording markets.

FacetPhone an IP-PBX that integrates phone systems with desktop computers for improved contact center customer service and productivity with lower costs. Voice mail unified messaging, auto-attendant, ACD, CTI, enterprise IM, branch office support, on a robust UNIX-Linux engine.

PIKA Technologies Inc.- designs and manufactures computer plug in voice cards that connect computer systems to the telephone network for advanced phone services. Global service for over 15 years in voice recording and services applications, PC-PBX and conferencing systems.

VSR develops and manufactures Call Processing and Voice Messaging systems to bring Computer Telephony solutions to contact centers. VSR specializes in enhanced routing and messaging systems for Mitel PBX's. Rocklin CA.

Line4, Inc. provides IVR - VRU software for multimedia eCommerce Customer Care. Integrate computers, telecommunication and Internet applications. Improve contact center efficiency through reduced costs and enhanced customer interaction. Software, consulting, and project management services.

American TelNet automated voice response service bureau and billing company servicing the 800 credit card and 900 LEC billed and prepaid phone card markets. High capacity switching facilities for television and other promotions. Direct billing agreements with the RBOCs and LECs.

Brooktrout Technology, Inc. designs, manufactures and markets computer hardware and software for use in electronic messaging applications in the telecommunication and networking industries.

Empirix - contact center voice applications and services to reduce costs, boost productivity, and improve customer service. Verify your voice systems can handle the expected call volume prior to deployment, and monitor performance.

First Data Center IVR solutions to streamline 800# programs. Engage customers with information and service. Empower customer service reps to do what they do best, sell- while saving company time and money.

International Presence developer of Fax and Voice software for IBM AS/400 users. The Telex/Fax/400 solution has a global customer base of over 3000 sites in 28 countries. Offices in Florida, London & Paris. Also supplies Voice Mail, Fax-on-Demand and Interactive Voice for the AS/400.

TeleVoice since 1986 developing of voice systems for both small and Fortune 500 companies, and government agencies. Comprehensive package of service solutions: pre-design consulting, script development, application design, recording, and application maintenance. 281.497.8000, x202.

Telephonetics International, Inc. (TII) provides customized audio programming for phone hold lines and telecom applications including automated attendants, voice mail prompts, IVR, and CTI applications. Servicing a customer base of more than 50,000 systems.

Enhanced Communications Group ECG designs and develops interactive voice information processing applications. Products and services in the Caribbean, Central and South America. Ask about ECG's Unified Messaging Solution for the Web.

Wygant Scientific Inc. provides PC computer-telephony integration, digital recording, and IVR technology for advanced call centers.

Microautomation Inc. - designs and implements CTI technology based contact center communication solutions. Full range state-of-the-art contact management, telephony software integration, IVR products, system design, implementation and support.

Intervoice-Brite Inc.- provides call automation technology, customer care solutions that reduce operational costs and improve customer relationships.

Nuance - provider of over-the-telephone automated speech recognition (ASR) , is redefining the way the world communicates over the phone.

Gold Systems Inc. creates automated IVR interactive telephone interface applications that make it easy for callers to access information and perform transactions whenever, wherever, over the phone.

G M Voices - since 1983, world-class production and management of voice application services. GM Voices continues to provide businesses with creative and innovative communication solutions.

Virtual Hold Technology LLC is a developer and marketer of Internet and telecommunication software solutions for the contact center market.


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