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Event Producer
Forecasting with Accuracy - Predicting Labor Demands
Effectively
CRMXchange.com
Turning Turbulence into Triumph - Ways to Empower
Your Agents
CRMXchange.com
Balancing Bots, Agents, and Customer Needs - WFM
Practices for Modern Contact Centers
CRMXchange.com
How Schedule Complexity and Employee Empowerment
Belong to the Same Conversation
CRMXchange.com
Roundtable - Fundamentals of Customer Service CRMXchange.com