| Feb |
Event |
Producer |
| 22 - May 22 |
Boosting Dynamic Contact Center Efficiency with Performance Management |
Genesys Telecommunications |
| Apr |
Event |
Producer |
| 4 - Jul 4 |
What It Takes to Maintain 100% Customer Satisfaction |
ICMI |
| 16 - Jun 16 |
A great Blog from one of the best at B2B in the business - TelePlaza Staff! |
eti Sales Support |
| 16 - Jun 16 |
A great Blog from one of the best at B2B in the business - TelePlaza Staff! |
eti Sales Support |
| May |
Event |
Producer |
| 13 |
Forecasting and Scheduling: A Foundation for Contact Center Success in a Challenging Economy
|
CRMXchange.com |
| 13 |
On-Demand Virtual Contact Center at Work: Office Depot Opportunities, Challenges and Best Practices / Tuesday, May 13 2008 / 2pm ET / 11am PT
|
Frost & Sullivan |
| 14 |
Cincom Synchrony LIVE Demo: How to Unleash the Power of Analytics and Reporting in the Contact Center, May 14, 2008
8:00 a.m. PST / 11:00 a.m. EST / 4:00 p.m. GMT
Duration: 30 minutes
|
Cincom Systems |
| 15 |
Best Practices for Implementing a First Contact Resolution |
CRMXchange.com |
| 20 |
Performance Management: How to make sense out of all your data… then make it work for you |
CRMXchange.com |
| 22 |
High Performance Coaching: Building a bond between supervisors and agents that insures consistent results |
CRMXchange.com |
| 27 |
How to Stop Contact Center Attrition |
CRMXchange.com |
| 28 |
Great Debate: Extending the Benefits of Quality Management Solutions |
CRMXchange.com |
| Jul |
Event |
Producer |
| 15 - 16 |
Workforce Management: The Basics and Beyond
July 15-16, 2008 Chicago, IL
|
ICMI |
