| Amcat
Workforce Management - PROFILE
Award winning Contact Center Suite with real-time
and historical reporting. Call Center Monitoring/
Recording, Web Enabled online agent and Campaign Management
software. Custom software configuration, installation,
training, 24/7 support - www.amcat.com
Higher
Ground - 
is a premier software developer of
call center recording, data integration and management
reporting tools. Higher Ground applications are used
by call centers as well as by public safety, financial
healthcare, government and many other industries.
 DialResults
- Multimedia call center software with skills based
routing, IVR, PBX integration, voice/data transfer,
remote agents, expandable to hundreds of phone agents.
Netlert
Communications.
CRM software reporting package for Avaya (Lucent)
Definity ACD. Real-time and historical reporting,
Offers a wide array of call centers customized management
applications.
Help
IT Systems - helpIT systems sole focus
is Data Quality - from batch data cleansing and deduplication
software, to software components which integrate into
existing applications. |
Management
Reporting
