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Consultants

ICMI - International Customer Management Institute - Tools and education that maximize call center results and provide future returns on the consulting investment. ICMI ensures that the services we provide are successfully transferred to the client's own management team.

Strategic Contact - Wealth of information about services provided by the leading contact center consulting firm. Discusses the team’s experience with strategy, technology, operations, client engagements, and approach to helping businesses and government agencies.

Lieber & Associates improves management, staff, metrics and technology. It enhances results and the customer experience in customer service, inbound sales and B2B outbound telesales. Since 1989.

The Taylor Reach Group, Inc. - Contact Center Experts with award winning experience. Results are backed by a 300% ROI guarantee. Offices in North America and Australia.

ToonUp Coach - Humorous animated messages to train, motivate, or communicate to call center or customer service employees. Customize animations without installing software or sending attachments. Send by email, post to intranet site, or use in presentations.

The Rainmaker Group - Provider of customized phone training to improve telephone customer support in your organization by improving the phone skills and telephone etiquette of your team members.

Kramer & Associates - International firm: contact center services include operational reviews & audits, consolidation & reengineering, design & implementation, business case development, technology assessment & procurement with a Systems of Alignment approach.

Jens Moeller Consulting - supports BPO Providers / Outsourcing Bureaus in marketing and negotiating their services. Further Jens supports those who want to outsource business processes to achieve their business goals. A specialty is the EMEA market.