| Higher
Ground - 
HigherGround,
Inc. is a premier software developer of call recording,
data integration and reporting tools with applications
used by call centers as well as by public safety,
financial services, healthcare, government and many
other industries.
selectSACS.com
-
provides agent assessment software proven to help
cut attrition and boost contact center productivity.
 Phone
for Success, Corp. onsite center training
turns call center sales and service centers into profit
centers. Customized agent, management and field sales
rep programs. Used by Dale Carnegie to improve their
performance “by as much as 50% virtually overnight.”
ICMI
- Incoming Calls Management Institute
focused on providing tools and education to maximize
results and provide future returns on the consulting
investment. ICMI Consulting ensures that the services
provided are successfully transferred to the client's
own management team.
 Tooty
Inc. Fun and interactive hands-on training
or DVD training programs compliment their call monitoring,
employee performance evaluations and consulting services.
Innovative
Call Center Consulting, Inc.
- Sales and Customer Service Training, Scripting for
Inbound Outbound programs; mystery shopping, and outsourcing
partners. Review of infrastructure to determine areas
of improvement.
Business
By Phone - Resources
for telesales and telephone prospecting to help you
get more business using the phone. Train with books,
tapes, special reports, customized and public seminars,
workshops, and the Telephone Selling Report sales
tips newsletter.
Kramer
& Associates- End-to-End
Process Workflows improve contact center performance
by analyzing service delivery and streamlining call
handling. The "as is" environment is documented
and then service delivery redesigned for improved
customer satisfaction and agent efficiency.
Moneys
Worth - customized
training programs backed by 25 years of call center
consultant expertise. Management, procedural, and
product programs. Coaching and motivational training:
Workshops, self-paced learning, and web based programs
- peggy@4yourmoneysworth.com
The
Phone Coach - Provider of customized
phone training to improve telephone customer support
in your organization by improving the phone skills
and telephone etiquette of your team members.
MaraStar
Communications develops
humorous animated messages used to train, motivate,
or communicate to call center or customer support
employees. Send via email, post to an intranet site,
or use as part of a presentation.
Tefen
Ltd. creation and implementation
of call center programs. Operation consulting expertise
for designing, establishing, and/or improving professional
contact centers. Implementation plans show you how
to create an exceptional Customer Service center.
1-866-8TEFEN8.
Knowlagent(tm)
Schedule Learning technology for customer contact
organizations. Web based tools integrate with your
workforce management software. ACD and quality monitoring
solution to provide turnkey, non-disruptive online
learning solutions at the agent workstation.
ISC
provides contact center training and consulting. ISC
has introduced a state-of-the-art workforce management
system "Irene" designed for contact centers
with fewer than 250 people, Irene is optionally available
over the internet.
McKee
Motivation Sales Training Programs
custom designed to meet specialized company and sales
campaign needs. Specializing since 1979 in Motivational,
Inspirational and Technical Sales training. Clients
include Fortune 500 companies and small-medium contact
centers.
Technology
Marketing Corporation
database marketing- profiling, ACD, predictive dialers,
contact management, 800 numbers, TAPI, TSAPI, telemarketing
outsourcing/service agencies, site selection, CTI,
and call blending.
Aon
Consulting develops, validates and delivers
call monitoring programs. Contact centers are remotely
accessed, calls evaluated, improvement opportunities
highlighted and employee management training solutions
provided to increase sales, service, productivity
and compliance. |
Training
Solutions 
