SQM, Service Quality Measurement Group, Inc., a leading Canada call center service quality measurement and management consulting firm. SQM delivers vital information about your service quality performance from a customer and employee perspective. We work closely with our Canada Contact Center customers to translate service quality feedback into effective action plans.

Inbound/ Outbound
Founded in 1994, Canquest Communications Inc. is a leading Canadian call center service bureau that provides innovative and intelligent communication solutions to its core customers. All Canquest Customer Service Representatives are highly trained, and are prepared to answer detailed questions on an offer or service. Our sales philosophy increases our client's average marketing order value and enhances their company's image.

Inbound/ Outbound/ eCommerce
CONNECTEL - Our advanced call centre is unique in its integration of Web-enabled features into traditional inbound and outbound telemarketing. Our Canadian Web Centre supplements phone-based interaction with real-time, Internet-based communication between agents and customers/ prospects. Agents can monitor multiple Web sites, receive inbound inquiries, and interact online in real time to answer questions, place orders, or "push" additional Web pages and files.

Inbound/Outbound/eCommerce
NuComm International provides comprehensive Customer Contact Solutions to meet clients' specific needs. Working as strategic partners we manage the ongoing interaction with your most valuable assets - your prospects and customers - efficiently and professionally. Specializing in: Inbound-Outbound Customer Care, Sales-Retention Programs, Ecommerce, Email Handling, Web Forms, Chat, and IVR.

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