1. Richard L. Bencin and Associates
is the premier executive search firm dedicated to the Call Center industry. We are the world’s first and largest firm with a Call Center focus. Over forty years of corporate, search and consulting experience plus extensive publishing results in a company with true name recognition in the industry. For information please call 440-546-0766.
2. Phone for Success Corp
-Our on-site training yields long-term results by turning your sales and/or service telephones into profit centers. All training is customized to your company-specific needs. We customize and deliver programs for telephone sales and/or service reps, managers, supervisors, coaches, and field sales reps. Leading training organizations like Dale Carnegie have used Phone for Success to improve their telephone performance “by as much as 50% virtually overnight.” See our website: www.phoneforsuccess.com
3. Ventana Call Centers
Outsourcing services, Inbound and outbound. Excellent bilingual English/Spanish and 20 other languages. Inbound Technical support L1, L2 and catalog orders, answering emails, reservations, surveys,Outbound product sales, fund raising and collections. 7x24x365. 4 Offshore centers. Visit www.ventanacallcenters.com
4. LOMA
LOMA offers tools to help you hire and retain contact center employees.
Can They Do It?
LOMASelect®-REPeValuator is a simulation that assesses critical front-line jobs skills like managing customer relationships, providing accurate information, and managing call time.
Will They Last?
You can choose candidates with the right skills to do the job, but if they aren’t a good fit for a customer service environment, you can face high turnover, low morale and big expenses. LOMASelect®-Service Index measures a candidate’s preference for working in a customer service environment.
5. PreVisor
PreVisor, a leading supplier of pre-employment assessments and employee selection solutions that help employers identify top performers. PreVisor’s solutions help streamline and standardize hiring processes and reduce recruiting and training costs to better meet strategic HR objectives. PreVisor's award-winning assessments, solutions and consulting support hiring decisions and maximize performance for more than 40,000 employers worldwide including over 130 of the Fortune 500.
6. EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and provide six (6) different reports for facilitating the selection, development and retention process.
7. Center For Customer Driven Quality and Radclyffe
Whether you're looking to benchmark your center's performance against your competitor's, improve agent and customer satisfaction levels, or increase operational efficiency and effectiveness, you've found THE SOURCE.
8. Talk2Rep
is the smart, simple way to connect to your customers. Talk2Rep offers simple flat rate pricing with superior representatives skilled in appointment setting, outbound telesales and surveys to inbound order taking and full service customer care. Why is Talk2Rep better? Talk2Rep was formed by former AT&T call center executives with a significant track record of call center program development. Talk2Rep contacts thousands of people daily with sophisticated call center technology ensuring your customers have a positive interaction every time. Offering world class experience with a down to earth bu
9. The Taylor Reach Group, Inc.
TRG has helped hundreds of call center clients achieve - and exceed - their business goals. We focus on the 4 Pillars of Call Center operations; People, Process, Technology and Methodology.
Expertise in all verticals; best practices,
leveraging technology to drive operational excellence,adopting emerging technologies to gain a competitive edge, outsourcing and 'offshoring'
benchmarking, operating efficiency, effectiveness, certification,
audits and assessments, site selection,
contact center strategic plans, contact center design, technologies, business plans, business cases.
10. Star Processing
Star Processing is a full service payment provider. Star can provide for direct marketing merchants, servicing the mail order, direct response television, catalog and multi-level marketing industries.We can help with credit card, ACH, telephone payment and debit card products. As well as server to server, batch, POS and shopping cart services. We provide customer service rep's full access for inputting credit card and checking transactions. Our one of a kind virtual terminal allows for instant verification for you customer service rep's. We can take care of all your processing needs.
11. Provitel S.A 
Our center is located in Dominican Republic, less than 2 hours away from Florida; our near-shore location gives us access to outstanding bilingual workforce, having very competitive rates; our experience consists in, bilingual Customer service, bilingual help desk, back office, lead generation and technical support. Our Hispanic market knowledge would provide a competitive advantage to target the largest ethnic market in the US. Our low costs and high quality is the perfect match for companies needing to outsource into a nearshore location such as ours.Contact Ramon Rojas, 809.929.9806.
12. Blue Pumpkin
offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset - their people. Our customers improve profitability, increase customer satisfaction, and raise employee productivity through our innovative applications and best-practices professional services. Our solutions enable companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements
13. Wholesale Lists
a division of Silicon Valley's Intec Data Corporation, is the Nations #1 source for Telemarketing and Direct Mail Lists. Our 200 Million record consumer database, and 15 Million record Business Database are among the largest and most comprehensive in the data industry. We service Mortgage, Home Improvement, Travel, Telecom, Research Firms, all Business Services and many many more... With over 12 years of experience we have mastered the Data business. CALL us at 888-808-DATA (3282) EMAIL or visit us online for a Free, no obligation list quote.
14. Vision-X Inc.
VXI contact centers support major B-to-B Customer Care, Acquisition, and Retention campaigns across industries. With offices in the US, China, and the Philippines, VXI has over 2300 seats worldwide and growing strong. Supporting 25 languages, VXI offers flexible solutions to suit your needs in a dedicated environment. VXI features a comprehensive suite of technology, a redundant network, and a track record of performance. VXI can scale thousands of seats, but not at the expense of client satisfaction. Contact Bard Chodera at (213) 637-1300 x6024 or bard.chodera@vxi.com.
15. Stratasoft, Inc.
Industry leading hosted or on-site VoIP, ASP and home/remote agent solutions from Stratasoft. Features include:
Inbound: ACD, IVR, Intelligent routing, SLA performance.
Outbound: Predictive, Preview, Progressive and Automated Dialing.
Full call blending, dynamic branch scripting, dynamic lead builder, quality monitoring, digital voice recording and much much more.
See the difference with a proven quality solution.
16. Motivational Marketing
Founded in 1981, Motivational Marketing, Inc. (MMI) offers proven and reliable outsource Telemarketing Call Center, Consulting and Training Services. MMI specializes in developing and implementing results oriented lead generation, sales, survey, attendance generation and recruiting programs for b to b and b to c companies nationwide. Our state of the art Call Center consists of 110 outbound/inbound stations equiped with internet access, predictive dial technology, digital recording and remote monitoring capabilities. Call us at 800-819-3021 or e-mail Rich Price at rprice@mmius.com.
17. Call Central Group
Call Central provides offshore end-to-end customer interaction services - both voice and data, to Fortune 500 type corporations across the globe.
Call for a free quote 1-888-879-1397, X 104.
Call Central partners with leading companies in the world, operating in service-intensive industry sectors such as consumer banking, credit cards, asset management, insurance, mortgage, retailing, logistics, telecommunications, hospitalities, utilities, and airlines.
18. Amtech Marketing
Focusing on contact centers since 1987, Amtech is a results-oriented consulting, management search and training firm chartered to help clients achieve Exponential Contact Center Enhancement™. This means we help managers implement management, process and technology solutions to realize high productivity and superior call effectiveness. Bottom line, we help you solve problems and improve results. Visit our site for a FREE evaluation.
19. iSKY
If you're looking for an outsourced services provider who can truly represent your brand the way you would, iSKY is the right choice for you.
20. Arledge/Partners Real Estate Group
-specializes in providing labor analyses, demographic research, site selection, incentive negotiations and real estate acquisition services specifically designed for the telesevices and call center industry. We have located over 3 million square feet of call center sites for our clients throughout the US, Canada, Caribbean and the United Kingdom. You can further review our services, locations where we have negotiated sites and preview site plans for those locations online or by contacting Susan Arledge at 214-696-4800.
|
Banking Call Centers
