1. Ameridial 
-Founded in 1987. 1500+ trained contact agents in centers around the world. 24x7 outbound/inbound/web agent custom programs, plus full direct marketing support. OUTBOUND: sales, lead generation and data collection. INBOUND: DR Sales/up-sell/cross-sell, and customer service specializing in health care, Direct Response Sales, Wireless and Satellite. E-BUSINESS: e-mail management and real-time live web chat. Top 50-Service Bureau since 1992
2. eti Sales Support
100 percent focused on New B2B Customer Acquisition and Retention. Increase sales, significantly impact profits, replaces lost customers.
eti’s executive level Business Developers keep your Sales Pipeline filled with qualified leads for your sales force so that they can sell more in less time.
Benefit from eti’s expertise and customized solutions. eti has whatever it takes for your long or short term projects. Best cost-per-result applications. North America, South America, Europe.
Call 1.800.466.4384
3. VanillaSoft Inc.
VanillaSoft, a leader in on-demand sales software, makes managing leads, sales calls and inside sales agents hassle free. With autodialing including Skype, lead routing, real time reporting and call recording it is the perfect low cost solution. Free trials are available
4. OneWorld Connections, Inc.
OneWorld Connections is a 330-seat customer interfacing facility providing comprehensive solutions for inbound, outbound, and live chat support and email response services 24 hours a day, 7 days a week. At OneWorld, we guarantee our clients the quality service and performance of US-based call centers at offshore rates. Contact us at 1-800-685-9124.
5. Provitel S.A
Our center is located in Dominican Republic, less than 2 hours away from Florida; our near-shore location gives us access to outstanding bilingual workforce, having very competitive rates; our experience consists in, bilingual Customer service, bilingual help desk, back office, lead generation and technical support. Our Hispanic market knowledge would provide a competitive advantage to target the largest ethnic market in the US. Our low costs and high quality is the perfect match for companies needing to outsource into a nearshore location such as ours.Contact Ramon Rojas, 809.929.9806.
6. Contact Center Pipeline
Contact Center Pipeline is a monthly instructional journal focused on driving success through effective contact center management. Each issue contains informative articles, case studies, best practices, research and coverage of trends that impact the customer experience.
7. TransFirst ePayment Services
TransFirst ePayment Services has been a leading provider of merchant account establishment and complete credit card, electronic check and ACH payment processing services for almost twenty years. We offer fast and secure processing, comprehensive real-time online reporting, dedicated account management, competitive rates, chargeback management support, and fraud security.
8. Richard L. Bencin and Associates
is the premier executive search firm dedicated to the Call Center industry. We are the world’s first and largest firm with a Call Center focus. Over forty years of corporate, search and consulting experience plus extensive publishing results in a company with true name recognition in the industry. For information please call 440-546-0766.
9. Phone for Success Corp
-Our on-site training yields long-term results by turning your sales and/or service telephones into profit centers. All training is customized to your company-specific needs. We customize and deliver programs for telephone sales and/or service reps, managers, supervisors, coaches, and field sales reps. Leading training organizations like Dale Carnegie have used Phone for Success to improve their telephone performance “by as much as 50% virtually overnight.” See our website: www.phoneforsuccess.com
10. performanceAgents
Our unique approach rests in behavioral analysis of internal top performers in order to identify their composite best practices and facilitate rapid knowledge transfer to under and average performers, and new hires.
We align your Screening, Training, Monitoring, Coaching and Rewards operational processes with your human development processes in order to achieve sustained behavior change that results in significant bottom line cost savings, increased top line revenues and service levels, and drastically reduced time-to-proficiency.
11. LOMA
LOMA offers tools to help you hire and retain contact center employees.
Can They Do It?
LOMASelect®-REPeValuator is a simulation that assesses critical front-line jobs skills like managing customer relationships, providing accurate information, and managing call time.
Will They Last?
You can choose candidates with the right skills to do the job, but if they aren’t a good fit for a customer service environment, you can face high turnover, low morale and big expenses. LOMASelect®-Service Index measures a candidate’s preference for working in a customer service environment.
12. PreVisor
PreVisor, a leading supplier of pre-employment assessments and employee selection solutions that help employers identify top performers. PreVisor’s solutions help streamline and standardize hiring processes and reduce recruiting and training costs to better meet strategic HR objectives. PreVisor's award-winning assessments, solutions and consulting support hiring decisions and maximize performance for more than 40,000 employers worldwide including over 130 of the Fortune 500.
13. EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and provide six (6) different reports for facilitating the selection, development and retention process.
14. Amtech Marketing
Focusing on contact centers since 1987, Amtech is a results-oriented consulting, management search and training firm chartered to help clients achieve Exponential Contact Center Enhancement™. This means we help managers implement management, process and technology solutions to realize high productivity and superior call effectiveness. Bottom line, we help you solve problems and improve results. Visit our site for a FREE evaluation.
15. Motivational Marketing
Founded in 1981, Motivational Marketing, Inc. (MMI) offers proven and reliable outsource Telemarketing Call Center, Consulting and Training Services. MMI specializes in developing and implementing results oriented lead generation, sales, survey, attendance generation and recruiting programs for b to b and b to c companies nationwide. Our state of the art Call Center consists of 110 outbound/inbound stations equiped with internet access, predictive dial technology, digital recording and remote monitoring capabilities. Call us at 800-819-3021 or e-mail Rich Price at rprice@mmius.com.
16. BenchmarkPortal
Whether you're looking to benchmark your center's performance against your competitor's, improve agent and customer satisfaction levels, or increase operational efficiency and effectiveness, you've found THE SOURCE.
17. Talk2Rep
is the smart, simple way to connect to your customers. Talk2Rep offers simple flat rate pricing with superior representatives skilled in appointment setting, outbound telesales and surveys to inbound order taking and full service customer care. Why is Talk2Rep better? Talk2Rep was formed by former AT&T call center executives with a significant track record of call center program development. Talk2Rep contacts thousands of people daily with sophisticated call center technology ensuring your customers have a positive interaction every time. Offering world class experience with a down to earth bu
18. Star Processing
Star Processing is a full service payment provider. Star can provide for direct marketing merchants, servicing the mail order, direct response television, catalog and multi-level marketing industries.We can help with credit card, ACH, telephone payment and debit card products. As well as server to server, batch, POS and shopping cart services. We provide customer service rep's full access for inputting credit card and checking transactions. Our one of a kind virtual terminal allows for instant verification for you customer service rep's. We can take care of all your processing needs.
19. The Taylor Reach Group, Inc.
TRG has helped hundreds of call center clients achieve - and exceed - their business goals. We focus on the 4 Pillars of Call Center operations; People, Process, Technology and Methodology.
Expertise in all verticals; best practices,
leveraging technology to drive operational excellence,adopting emerging technologies to gain a competitive edge, outsourcing and 'offshoring'
benchmarking, operating efficiency, effectiveness, certification,
audits and assessments, site selection,
contact center strategic plans, contact center design, technologies, business plans, business cases.
20. Wholesale Lists
a division of Silicon Valley's Intec Data Corporation, is the Nations #1 source for Telemarketing and Direct Mail Lists. Our 200 Million record consumer database, and 15 Million record Business Database are among the largest and most comprehensive in the data industry. We service Mortgage, Home Improvement, Travel, Telecom, Research Firms, all Business Services and many many more... With over 12 years of experience we have mastered the Data business. CALL us at 888-808-DATA (3282) EMAIL or visit us online for a Free, no obligation list quote.
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Outsourcing
- by Industry
Banking Call Centers