1. eGain 
eGain is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into multichannel customer interaction hubs, and to extend their service-based competitive advantage.
http://www.egain.com/
2. VoiceShot Virtual PBX
Cloud voice solutions include a cloud phone system. Virtual phone numbers with auto attendant and virtual phone system features that you would expect to find in an expensive PBX phone system. Outbound voice broadcast and automated appointment reminders. Voice & text notification and a voice IVR API for developers.
3. NICE
NICE Interaction Analytics is a cross-channel analytics platform that enables companies to transform the valuable yet hidden information in customer interactions into business results, helping to prepare the workforce for handling customer interactions, shaping interactions in real-time, and continuously improving future interactions.
4. Direct Voice Solutions
Direct Voice Solutions is focused on offering best-in-class technology for Social Media Monitoring and Engagement, Dedicated Agent Solutions and Automated Agent.
5. help IT data cleansing
helpIT systems provide a complete data bureau service for data cleansing, suppression and enhancement, utilising our own industry-leading software, the matchIT suite. Our expert techniques and reliable service have been proven by over 1000 companies over the last 10 years. Due to the fact we use software we have developed ourselves and have a team of experienced matchIT users, we can work to tight timescales and quote extremely competitive prices.
helpIT systems' specialist data software utilizes the most powerful fuzzy matching algorithms on the market today.
6. Transcom International
-provides comprehensive Customer Contact Solutions to meet clients' specific needs. Working as strategic partners we manage the ongoing interaction with your most valuable asset - your prospects and customers - efficiently and professionally. Specializing in: Inbound/Outbound Customer Care, Sales/Retention Programs, E-commerce, E-mail Handling, Web Forms, Chat, and IVR
7. Pacific ConneXion
Pacific ConneXion is an offshore outsourcer of both inbound and outbound call center support solutions. Outsourcing with Pacific Connexion is a cost effective alternative to on-shore or near-shore services due to its Philippine-based operations.
8. Front Range Solutions
FrontRange Solutions Inc., ITSM Enterprise is designed to support the needs of dynamic and growing organizations working to deliver world class management of services across the business and to customers. Supporting the strategic alignment of IT with the business and enabling organizations to define, track and measure key metrics.
9. FacetCorp
FacetPhone is an IP-PBX that completely integrates the company phone system with the user’s desktop computer. FacetPhone will produce immediate benefits through better customer service, higher productivity, and lower administrative costs. FacetPhone includes voice mail with unified messaging, presence management, auto-attendant, ACD, CTI, enterprise IM, and branch office support, all built on a robust UNIX/Linux engine.
10. AnswerNet - Custom Telemarketing Services
Since 1987, Custom Telemarketing Services has been focused on outbound Business-to-Business (B2B) projects, primarily for smaller companies. As the owners of a small business, we know that our goal is clear: Help our clients get and keep their clients. Call: 1-800-379-2121.
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Outsourcing
- by Industry
Accounting / Finance Call Center Industries