1. VanillaSoft Inc. 
VanillaSoft, a leader in on-demand sales software, makes managing leads, sales calls and inside sales agents hassle free. With autodialing including Skype, lead routing, real time reporting and call recording it is the perfect low cost solution. Free trials are available
2. Miratel Solutions Inc
Miratel is a 24/7, North American based inbound/outbound call centre, eCommerce and mail house established in 2000 on a foundation of proven experience and accountability. We are seasoned in effective project management and highly skilled in managing dynamic campaign deliverables with tangible results. Miratel abides by a strict corporate responsibility mandate that demands socio-environmental ethics be factored into our every business decision and process. We take pride in our integrity and dedication to excellence and are confident it will increase your success. Let us show you how today
3. Centris Information Services
We value our relationships and take our commitments to heart. We want our partners to be proud of us and want them to talk about us to their friends. We know that mutual respect goes a long way in this world. We know the value of hard work and the satisfaction of a job well done. Centris offers many solutions to fit your needs for call center and technology based campaigns. Some of our outsource solutions include multilingual agents, complex IVR solutions, broadcast messaging, multi-destination routing, and much more. Lets us know your needs and we will work hard to find the best possible solution.
4. Lieber & Associates
Consultants improving contact /call center management, staff, metrics and technology. Lieber & Associates advises clients on customer service, inbound sales and B2B outbound telesales.The firm integrates call centers with the web, advertising and field sales. Lieber & Associates has been enhancing the customer experience since 1989.
L&A conducts 360 degree assessments(sm), audits and management studies. It provides technology counsel on call center phone systems and software. The firm delivers customized rep and management trainings, advises on outsourcers and guides call center start-ups.
5. Pronto Connections, Inc.
is Committed to Excellence! Bilingual in English and Spanish, our customers benefit from our dedicated account management team and exceptional operational experience. We provide 24 x 7 x 365 inbound and outbound call center services for mid-size order processing, lead generation, and customer service applications. Call 800-321-3601 for a free estimate.
6. ORION Marketing Group, Inc.
ORION Marketing Group is a leading provider of inbound, outbound and live web chat services. We have successfully completed hundreds of client engagements in the Financial, Pharmaceutical, Internet, and Telecommunications industries. We offer a web-based CRM platform (.NET) that integrates easily into existing chat and web servicing platforms. Our hosted CRM platform integrates existing marketing channels creating a true multi-channel service and sales environment. The client portal assures program visibility in real-time. We understand that our success depends on the success of our clients.
7. Crimsonet Technologies, Inc.
Crimsonet is a one-stop-shop for implementing call center IVR (Interactive Voice Response) and voice recognition projects. We assist you with the initial IVR planning and ensure you get the highest possible ROI from your voice recognition project. We enhance caller experience with an improved Voice User Interface, and we continually monitor and optimize your IVR system performance. If you have a challenge, just contact us for a brief, cost-free consultation on your IVR voice recognition system.
8. Cleave Global e-Services Ltd.
Ranked as one of India’s top Call Center / BPO by D & B. 24x7 Customer care, Technical Helpdesk, Order booking, Telemarketing and Lead Generation, Collection calls, Telephone Surveys, Back Office, Billing & Coding and Data Entry. ISO 9001:2000 for quality & ISO 27001:2005 for data security certified. Cost Effective Quality services. Call +1-877-299-3977 email info@cleaveglobal.com
9. TigerTel Communications Inc.
TigerTel provides award-winning, outsourced call center and contact management services North America Wide. By providing 12 call center facilities in communities coast to coast, TigerTel's clients benefit from the efficiencies of dealing with a national organization while supporting a local economy.
10. QCSS Inc
Customer Service, Order Taking, Lead Generation, Appointment Setting, Telesales, Market Research, Telephone Surveys, Email Response and are just a few of the services that we offer.
11. EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and provide six (6) different reports for facilitating the selection, development and retention process.
12. InSO International Call Center
We are headquartered in Los Angeles with our call center in India. We serve clients across a spectrum of industries through accurate insight, and demonstrated abilities. We provide results-driven call center services for numerous companies nationwide.
We specialize in order taking, sales, telemarketing, CS, tech support, collections, answering, etc. and we have specific results to prove our chosen niche: increasing your sales & retaining your customer base.
You pay us ONLY if we perform. We make this claim since we are confident of our skills. Call us at 626 531 6080 to get a free qu
13. Ventana Call Centers
Outsourcing services, Inbound and outbound. Excellent bilingual English/Spanish and 20 other languages. Inbound Technical support L1, L2 and catalog orders, answering emails, reservations, surveys,Outbound product sales, fund raising and collections. 7x24x365. 4 Offshore centers. Visit www.ventanacallcenters.com or call Jack Hermann at 941-752-6786.
14. TouchStar Software
TouchStar is a world class communications solutions provider of call center systems, hosted call center systems, predictive dialer, IP PBX phone systems; telecom services, automated voice messaging systems, and many other products and services. Businesses are now converting their stand alone voice technology to contact solutions that combine voice, data, and business process applications. Unified communications solutions empower all businesses to improve their customer's experience, increase productivity, and reduce technology and telecommunications costs - TouchStar can help.
15. Clienting Group S.A
Services
We operate local, regional, nearshore and offshore Contact Center services for Customer Services, Helpdesk, Telesales, Leadgeneration, Collections and Fundraising programs. We design and manage tailored and measurable projects based on three fundamental bases: Processes, Human Resources and Technological Infrastructure.
In Argentina we operates more than 500 workstations.
16. Multienlace
Contact Center solutions provider specializing in the US Hispanic Market. Enabling companies to have a higher return on investment in customer care and customer acquisition. Our bilingual and bicultural personnel knows that it takes more than a Spanish version of the English content to be successful in the US Hispanic Market.
With over 6000 agents, Multienlace has led the Colombian Call Center market for 10 years with unparalleled stability and reliability. Multienlace is a subsidiary of Grupo Bancolombia, the largest bank of Colombia (NYSE: CIB). Contact us 866-554-1003.
17. Jens Moeller Consulting Ltd.
Jens Moeller has deep experience with both contracting sides of Outsourcing projects in the Call Center / CRM arena:
On the one hand, he supports Outsourcing Bureaus to shape their Positioning, Go-To-Market Strategy, Service Level Agreements (SLAs), negotiations and Marketing & Sales activities.
On the other hand Jens supports those who want to outsource business processes to achieve their business goals – from process and KPI definition (Balanced Scorecard) through negotiation issues to setting up Service Agreements and SLAs.
Based in London, Jens works globally.
18. Digital Voice Systems Inc.
DVS provides highly scalable communications software with PBX, ACD w/multimedia queuing, IVR, Quality Monitoring, Screen Pop, Unified messaging, Fax, Workforce Management, Outbound Dialer applications all running on a single Windows based platform! Customer Interaction Center from Interactive Intelligence is a true all-in-one solution with VoIP or TDM technology, SIP, CTI, Soft Phone Option, and disaster recovery. Increase efficiency with easy recording, skills-based routing, speech recognition, web chat, web callback, presence management, remote agents, auto attendant, hosted solutions.
19. Noetica Ltd.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine.
? Unify Front End through SOA type software framework
? Streamline multiple Front End processes without programming
? Fix Maximum of Silent Calls yet optimizing agent productivity
? Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
20. Cincom Systems
Synchrony combines all of the functionality you would expect in a strong contact center offering plus the operation efficiency of a unified, intelligent agent desktop. The desktop is a powerful tool that brings all of the resources, applications and guidance an agent needs to interact, including the ability to present multiple applications so agents never leave the desktop.
* Responsive inbound
* Proactive outbound
* Unified agent desktop
* Analytics and reporting
* Automated, personalized fulfillment
* Agent anywhere
* VoIP support
* Hosted and on-premise
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Outsourcing
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