1. ICMI 
Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
2. Advanced Marketing Solutions
Advanced Marketing Solutions understands that your customers and prospects deserve and expect white glove treatment - this is how brand loyalty is achieved. We offer US-based Contact Center Outsourcing including Inbound/Outbound Communications and Issue Resolution and Personalized Outreach for Event Invitation and Sales Lead Qualification. Services may be provided on a campaign or scalable/ongoing basis.
3. EMS Inc.
EMS is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include, but are not limited to: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, live chat, and IVR. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.
4. Specialty Answering Service
We are an award winning 24/7 call center for businesses and individuals. Telephone answering services include voicemail service, virtual office and virtual secretary services, medical call center with medical answering, and physician answering services, all with live operator answering. We can also manage advanced services such as telemarketing call center services, BPO outsourcing, live customer service and customer service outsourcing, international call center services, appointment setting, catalog order taking, and multilingual services including Spanish call center services.
5. The Connection
The Connection Consultants leverage over 150 years of combined industry experience to evaluate and analyze your call center operations to optimize operational performance while delivering gold standard customer experience.
6. InSO International Call Center
We are headquartered in Los Angeles with our call center in India. We serve clients across a spectrum of industries through accurate insight, and demonstrated abilities. We provide results-driven call center services for numerous companies nationwide.
We specialize in order taking, sales, telemarketing, CS, tech support, collections, answering, etc. and we have specific results to prove our chosen niche: increasing your sales & retaining your customer base.
You pay us ONLY if we perform. We make this claim since we are confident of our skills. Call us at 626 531 6080 to get a free qu
7. Allus
Allus Global BPO Center is the leading company in Latin America in providing BPO solutions. We provide services of high value and quality to a wide range of industries while becoming an extension of the client’s company.
8. SQM
Since 1996, Service Quality Measurement (SQM) Group has been a leading North American research firm for benchmarking and tracking voice of the customer (VoC), first call resolution (FCR) and customer satisfaction (Csat) call center performance.
9. EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and provide six (6) different reports for facilitating the selection, development and retention process.
10. eSkill
Our online software has helped thousands of organizations configure the most accurate, valid tests for pre-employment and skills gap assessment.
Efficiently, affordably, and with full compliance.
11. Centris Information Services
We value our relationships and take our commitments to heart. We want our partners to be proud of us and want them to talk about us to their friends. We know that mutual respect goes a long way in this world. We know the value of hard work and the satisfaction of a job well done. Centris offers many solutions to fit your needs for call center and technology based campaigns. Some of our outsource solutions include multilingual agents, complex IVR solutions, broadcast messaging, multi-destination routing, and much more. Lets us know your needs and we will work hard to find the best possible solution.
12. Miratel Solutions Inc
Miratel is a North American based inbound/outbound call centre, eCommerce and mail house established in 2000 on a foundation of proven experience and accountability. We are seasoned in effective project management and highly skilled in managing dynamic campaign deliverables with tangible results. Miratel also abides by a strict corporate responsibility mandate that demands socio-environmental ethics be factored into our every business decision and process. We take pride in our integrity and dedication to excellence and are confident it will increase your success. Let us show you how today.
13. TigerTel Communications Inc.
TigerTel provides award-winning, outsourced call center and contact management services North America Wide. By providing 12 call center facilities in communities coast to coast, TigerTel's clients benefit from the efficiencies of dealing with a national organization while supporting a local economy.
14. QCSS Inc
Customer Service, Order Taking, Lead Generation, Appointment Setting, Telesales, Market Research, Telephone Surveys, Email Response and are just a few of the services that we offer.
15. Lieber & Associates
Consultants improving contact /call center management, staff, metrics and technology. Lieber & Associates advises clients on customer service, inbound sales and B2B outbound telesales.The firm integrates call centers with the web, advertising and field sales. Lieber & Associates has been enhancing the customer experience since 1989.
L&A conducts 360 degree assessments(sm), audits and management studies. It provides technology counsel on call center phone systems and software. The firm delivers customized rep and management trainings, advises on outsourcers and guides call center start-ups.
16. Noetica Ltd.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine.
? Unify Front End through SOA type software framework
? Streamline multiple Front End processes without programming
? Fix Maximum of Silent Calls yet optimizing agent productivity
? Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
17. Digital Voice Systems Inc.
DVS provides highly scalable communications software with PBX, ACD w/multimedia queuing, IVR, Quality Monitoring, Screen Pop, Unified messaging, Fax, Workforce Management, Outbound Dialer applications all running on a single Windows based platform! Customer Interaction Center from Interactive Intelligence is a true all-in-one solution with VoIP or TDM technology, SIP, CTI, Soft Phone Option, and disaster recovery. Increase efficiency with easy recording, skills-based routing, speech recognition, web chat, web callback, presence management, remote agents, auto attendant, hosted solutions.
18. Jens Moeller Consulting Ltd.
Jens Moeller has deep experience with both contracting sides of Outsourcing projects in the Call Center / CRM arena:
On the one hand, he supports Outsourcing Bureaus to shape their Positioning, Go-To-Market Strategy, Service Level Agreements (SLAs), negotiations and Marketing & Sales activities.
On the other hand Jens supports those who want to outsource business processes to achieve their business goals – from process and KPI definition (Balanced Scorecard) through negotiation issues to setting up Service Agreements and SLAs.
Based in London, Jens works globally.
19. Rainmaker Group
The Rainmaker Group helps you find the best of the best salespeople.
20. Verint Systems, Inc.
Verint is a global leader in Actionable Intelligence solutions and value-added services that help organizations worldwide improve enterprise performance and make the world a safer place.
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Outsourcing
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Customer Service/ Support Industry