1. TouchStar Software
TouchStar is a world class communications solutions provider of call center systems, hosted call center systems, predictive dialer, IP PBX phone systems; telecom services, automated voice messaging systems, and many other products and services. Businesses are now converting their stand alone voice technology to contact solutions that combine voice, data, and business process applications. Unified communications solutions empower all businesses to improve their customer's experience, increase productivity, and reduce technology and telecommunications costs - TouchStar can help.
2. EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and provide six (6) different reports for facilitating the selection, development and retention process.
3. Clienting Group S.A
Services We operate local, regional, near shore and offshore Contact Center services for Customer Services, Helpdesk, Telesales, Lead generation, Collections and Fundraising programs. We design and manage tailored and measurable projects based on three fundamental bases: Processes, Human Resources and Technological Infrastructure. In Argentina we operates more than 500 workstations.
4. Jens Moeller Consulting Ltd.
Jens Moeller has deep experience with both contracting sides of Outsourcing projects in the Call Center / CRM arena:
On the one hand, he supports Outsourcing Bureaus to shape their Positioning, Go-To-Market Strategy, Service Level Agreements (SLAs), negotiations and Marketing & Sales activities.
On the other hand Jens supports those who want to outsource business processes to achieve their business goals – from process and KPI definition (Balanced Scorecard) through negotiation issues to setting up Service Agreements and SLAs.
Based in London, Jens works globally.
5. QCSS Inc
Customer Service, Order Taking, Lead Generation, Appointment Setting, Telesales, Market Research, Telephone Surveys, Email Response and are just a few of the services that we offer.
6. Centris Information Services 
We value our relationships and take our commitments to heart. We want our partners to be proud of us and want them to talk about us to their friends. We know that mutual respect goes a long way in this world. We know the value of hard work and the satisfaction of a job well done. Centris offers many solutions to fit your needs for call center and technology based campaigns. Some of our outsource solutions include multilingual agents, complex IVR solutions, broadcast messaging, multi-destination routing, and much more. Lets us know your needs and we will work hard to find the best possible solution.
7. Cincom Systems 
Synchrony combines all of the functionality you would expect in a strong contact center offering plus the operation efficiency of a unified, intelligent agent desktop. The desktop is a powerful tool that brings all of the resources, applications and guidance an agent needs to interact, including the ability to present multiple applications so agents never leave the desktop.
* Responsive inbound
* Proactive outbound
* Unified agent desktop
* Analytics and reporting
* Automated, personalized fulfillment
* Agent anywhere
* VoIP support
* Hosted and on-premise
8. Noetica Ltd.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine.
? Unify Front End through SOA type software framework
? Streamline multiple Front End processes without programming
? Fix Maximum of Silent Calls yet optimizing agent productivity
? Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
9. Digital Voice Systems Inc.
DVS provides highly scalable communications software with PBX, ACD w/multimedia queuing, IVR, Quality Monitoring, Screen Pop, Unified messaging, Fax, Workforce Management, Outbound Dialer applications all running on a single Windows based platform! Customer Interaction Center from Interactive Intelligence is a true all-in-one solution with VoIP or TDM technology, SIP, CTI, Soft Phone Option, and disaster recovery. Increase efficiency with easy recording, skills-based routing, speech recognition, web chat, web callback, presence management, remote agents, auto attendant, hosted solutions.
10. Multienlace
Contact Center solutions provider specializing in the US Hispanic Market. Enabling companies to have a higher return on investment in customer care and customer acquisition. Our bilingual and bicultural personnel knows that it takes more than a Spanish version of the English content to be successful in the US Hispanic Market.
With over 6000 agents, Multienlace has led the Colombian Call Center market for 10 years with unparalleled stability and reliability. Multienlace is a subsidiary of Grupo Bancolombia, the largest bank of Colombia (NYSE: CIB). Contact us 866-554-1003.
11. Tooty Inc.
We've all done it! You hear a voice, you picture the person, you draw a conclusion about the person and then decide whether or not the company is worthy of your money or trust. Tooty's TELEPICTING training and evaluation process provides your team with a map for success. Better problem solving and increased sales are just a start. Call for a free Telepicting Profile.
12. The Phone Coach
The Phone Coach provides customized phone training to improve telephone customer service in your organization by improving the phone skills and telephone etiquette of your team members. Services include customized training programs, call audits, telephone customer service audits and reports, on-site training, personalized coaching, and call scripting.
13. ORION Marketing Group, Inc.
ORION Marketing Group is a leading provider of inbound, outbound and live web chat services. For over 12 years, we have successfully completed hundreds of client engagements in the Financial, Pharmaceutical, Internet, and Cable/Telecommunications industries. We offer a web-based CRM platform that allows clients greater flexibility and control over their program. Our continued investment in developing a hosted CRM platform creates continued productivity gains for our clients through out the engagement lifecycle. At ORION, we understand that our success depends on the success of our clients.
14. Pronto Connections, Inc.
is Committed to Excellence! Bilingual in English and Spanish, our customers benefit from our dedicated account management team and exceptional operational experience. We provide 24 x 7 x 365 inbound and outbound call center services for mid-size order processing, lead generation, and customer service applications. Call 800-321-3601 for a free estimate.
15. Ventana Call Centers
Outsourcing services, Inbound and outbound. Excellent bilingual English/Spanish and 20 other languages. Inbound Technical support L1, L2 and catalog orders, answering emails, reservations, surveys,Outbound product sales, fund raising and collections. 7x24x365. 4 Offshore centers. Visit www.ventanacallcenters.com or call Jack Hermann at 941-752-6786.
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Customer Service/ Support Industry
