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Call Center Help Desk Software
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1. 8x8, Inc.  Company Profile
8x8 OnDemand Contact Center allows you to optimize your call and contact center operations while immediately realizing significant cost-savings that continue over time. The only on-demand contact center application that ties together all communication channels, such as phone, email, web chat, and voice mail and provides a variety of standard and custom performance metrics, 8x8 solution is a foundation of successful customer interactions. What’s more, 8x8 requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures.

2. Specialty Answering Service  Company Profile
We are an award winning 24/7 call center for businesses and individuals. Telephone answering services include voicemail service, virtual office and virtual secretary services, medical call center with medical answering, and physician answering services, all with live operator answering. We can also manage advanced services such as telemarketing call center services, BPO outsourcing, live customer service and customer service outsourcing, international call center services, appointment setting, catalog order taking, and multilingual services including Spanish call center services.

3. Voxeo IVR
Voxeo dramatically reduces the cost of common calls to and from any enterprise with voice powered, XML driven Interactive Voice Response (IVR) solutions - including Voxeo VoiceCenter IVR platforms, Voxeo VoiceCenter IVR hosting, Voxeo Evolution IVR developer solutions, and Voxeo Extreme IVR support and add-on services. Delight your callers and reduce your costs with Voxeo VoiceXML & CCXML based IVR.

4. NetLert Communications, Inc
Reporting Package for Avaya (Lucent) Definity ACD. Targeting the Mission Critical Components of your Contact Center—real-time, interval and historical reporting from your Avaya (Lucent) Definity ACD! Now you can get real-time, interval and historical reports without upgrading costly hardware or software. We also provide a wide array of customization of our solutions, tailored for your call or contact center if needed.

5. Pacific ConneXion
Pacific ConneXion is a Limited Liability Company (LLC) engaged in the business of Offshore Outsourcing. We specialize in Customer Contact and Call Center Services. Through our offshore customer contact center, we are able to substantially cut back on our operating costs and pass that savings on to our clients. Furthermore, we do this with no degradation in the quality of services, but rather an enhancement upon the skills and technology. Help Desk Customer Service Order Taking Answering Service Telemarketing Chat Email

6. Front Range Solutions
FrontRange Solutions Inc., ITSM Enterprise is designed to support the needs of dynamic and growing organizations working to deliver world class management of services across the business and to customers. Supporting the strategic alignment of IT with the business and enabling organizations to define, track and measure key metrics.

7. U.S.Infotel
Will Generate more leads or contact more people utilizing our predictive CTI dialer engine. Our Software systems include Automatic Call Distribution, VoIP, Interactive Voice Response, and a full range of call center management tools including digital voice recording, agent scripting, callback schedulers, and real time reporting. Advanced options for web agents include advanced scripting and remote agent capabilities. We have over 200 call centers nationwide using this advanced system.

8. DigiCall
Ranked as one of India’s top Call Center / BPO by D & B. 24x7 Customer care, Technical Helpdesk, Order booking, Telemarketing and Lead Generation, Collection calls, Telephone Surveys, Back Office, Billing & Coding and Data Entry. ISO 9001:2000 for quality & ISO 27001:2005 for data security certified. Cost Effective Quality services. Call +1-877-299-3977 email info@cleaveglobal.com

9. UniPress Software
UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by more than 1,700 corporate organizations, government offices, and educational institutions worldwide.

10. The Taylor Reach Group, Inc.
TRG has helped hundreds of call center clients achieve - and exceed - their business goals. We focus on the 4 Pillars of Call Center operations; People, Process, Technology and Methodology. Expertise in all verticals; best practices, leveraging technology to drive operational excellence,adopting emerging technologies to gain a competitive edge, outsourcing and 'offshoring' benchmarking, operating efficiency, effectiveness, certification, audits and assessments, site selection, contact center strategic plans, contact center design, technologies, business plans, business cases.

11. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance.

12. Entry Software Corporation
TeamHeadquarters is a collaborative, browser-based software application combining project portfolio management (PPM) with help desk and document management in one seamless application. This powerful combination enables workgroups to manage all planned and unplanned activities from one integrated environment. TeamHeadquarters is ideal for I.T. departments, product departments, services departments etc. The built-in, executive-level project portfolio reporting provides real-time information supporting proactive business decision making. Customers can submit incidents using a standard web form.

13. Alexander Communications
During this special week, your organization can: 1. Boost morale, motivation and teamwork. 2. Reward frontline reps. 3. Raise companywide awareness of the importance of customer service. 4. Thank other departments for their support. 5. Let customers know about your commitment to customer satisfaction. The Customer Service Group makes it easy to plan your celebration with how-to information, tips and checklists; the highest-quality support materials; and inspiration from hundreds of managers sharing their celebration successes. Let’s get started…

14. Rainmaker Group
The Rainmaker Group helps you find the best of the best salespeople.