1. NetLert Communications, Inc
Reporting Package for Avaya (Lucent) Definity ACD. Targeting the Mission Critical Components of your Contact Center—real-time, interval and historical reporting from your Avaya (Lucent) Definity ACD! Now you can get real-time, interval and historical reports without upgrading costly hardware or software. We also provide a wide array of customization of our solutions, tailored for your call or contact center if needed.
2. U.S.Infotel
Will Generate more leads or contact more people utilizing our predictive CTI dialer engine. Our Software systems include Automatic Call Distribution, VoIP, Interactive Voice Response, and a full range of call center management tools including digital voice recording, agent scripting, callback schedulers, and real time reporting. Advanced options for web agents include advanced scripting and remote agent capabilities. We have over 200 call centers nationwide using this advanced system.
3. Voxeo IVR
Voxeo dramatically reduces the cost of common calls to and from any enterprise with voice powered, XML driven Interactive Voice Response (IVR) solutions - including Voxeo VoiceCenter IVR platforms, Voxeo VoiceCenter IVR hosting, Voxeo Evolution IVR developer solutions, and Voxeo Extreme IVR support and add-on services. Delight your callers and reduce your costs with Voxeo VoiceXML & CCXML based IVR.
4. UniPress Software
UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by more than 1,700 corporate organizations, government offices, and educational institutions worldwide.
5. Call Central Group 
Centers of Excellence around the world! Call Central provides offshore end-to-end customer interaction services - both voice and data to small and medium enterprises across the globe. Call Now 1-888-879-1397, x 104 Fendi Khan, VP Sales. Call Central partners with leading companies in the world, providing outsourcing solutions to service-intensive industry sectors such as consumer banking, credit cards, asset management, insurance, mortgage, retailing, logistics, telecommunications, hospitalities, utilities, and airlines.
6. Worldwide Business Solutions Inc.
Inbound Services include: Customer Service,Help Desk, Technical Support, and Direct Response programs. Outbound Services include: Debt Collection, Lead Generation, Surveys, Appointment Scheduling, Product Sales
7. Provitel S.A
Our center is located in the Dominican Republic, less than 2 hours away from Florida; our near-shore location gives us access to an outstanding bilingual workforce, having very competitive rates; our experience consists in, bilingual Customer services, bilingual help desk, back office, lead generation and technical support. Our Hispanic market knowledge would provide a competitive advantage to target the largest ethnic market in the US. Our low costs and high quality is the perfect match for companies needing to outsource into a nearshore location such as ours,Contact Ramon Rojas, 809.929.9806.
8. The Taylor Reach Group, Inc.
TRG has helped hundreds of call center clients achieve - and exceed - their business goals. We focus on the 4 Pillars of Call Center operations; People, Process, Technology and Methodology.
Expertise in all verticals; best practices,
leveraging technology to drive operational excellence,adopting emerging technologies to gain a competitive edge, outsourcing and 'offshoring'
benchmarking, operating efficiency, effectiveness, certification,
audits and assessments, site selection,
contact center strategic plans, contact center design, technologies, business plans, business cases.
9. Blue Pumpkin
offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset - their people. Our customers improve profitability, increase customer satisfaction, and raise employee productivity through our innovative applications and best-practices professional services. Our solutions enable companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements
10. Front Range Solutions 
FrontRange Solutions Inc., founded in 1989, develops software and solutions that allow organizations to deliver extraordinary Customer Management using world-class Service and Support, Sales and Marketing, Contact Management technology. The company employs approximately 500 people and has more than one million users worldwide. Headquarters are located in Colorado Springs, Colorado, with worldwide offices in Los Angeles, the United Kingdom, France, Germany, Italy, South Africa, Australia, and Singapore. FrontRange Solutions is the developer of award-winning HEAT® and GoldMine® software.
11. Five9
Five9's revolutionary IP based Hosted Contact Center makes outbound Predictive Dialing and Inbound Automatic Call Distribution available for rent over the Internet. Five9's Solution combines World Class Predictive Dialing, prioritized Automatic Call Distribution, seamless Inbound and Outbound Call blending, full support for Remote Workstations, real-time Monitoring, Call Cost Accounting, and a Customer Relationship Management tool....all for one low monthly price. No hardware, no phone lines, no hassles. Welcome to the world of the Plug-n-Play Contact Center. Welcome to Five9.
12. selectSACS.com
SACS can help you hire agents with the greatest potential to stay and succeed in your environment - you can help your current agents reach new levels of performance.
No other tool matches SACS’ accuracy. Plus, only SACS guarantees positive results:
• Reduce attrition and absenteeism
• Increase productivity and efficiency
• Improve initial training ‘pass’ rates
13. Entry Software Corporation
TeamHeadquarters is a collaborative, browser-based software application combining project portfolio management (PPM) with help desk and document management in one seamless application. This powerful combination enables workgroups to manage all planned and unplanned activities from one integrated environment. TeamHeadquarters is ideal for I.T. departments, product departments, services departments etc. The built-in, executive-level project portfolio reporting provides real-time information supporting proactive business decision making. Customers can submit incidents using a standard web form.
14. Clienting Group S.A
Services We operate local, regional, near shore and offshore Contact Center services for Customer Services, Helpdesk, Telesales, Lead generation, Collections and Fundraising programs. We design and manage tailored and measurable projects based on three fundamental bases: Processes, Human Resources and Technological Infrastructure. In Argentina we operates more than 500 workstations.
15. Ventana Call Centers
Outsourcing services, Inbound and outbound. Excellent bilingual English/Spanish and 20 other languages. Inbound Technical support L1, L2 and catalog orders, answering emails, reservations, surveys,Outbound product sales, fund raising and collections. 7x24x365. 4 Offshore contact centers. Visit www.ventanacallcenters.com or call Jack Hermann at 941-752-6786.
16. Contactual, Inc.
Contactual OnDemand Contact Center allows you to optimize your call and contact center operations while immediately realizing significant cost-savings that continue over time. The only on-demand contact center application that ties together all communication channels, such as phone, email, web chat, and voice mail and provides a variety of standard and custom performance metrics, Contactual solution is a foundation of successful customer interactions. What’s more, Contactual requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures.
17. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance.
18. Alexander Communications
During this special week, your organization can:
1. Boost morale, motivation and teamwork.
2. Reward frontline reps.
3. Raise companywide awareness of the importance of customer service.
4. Thank other departments for their support.
5. Let customers know about your commitment to customer satisfaction.
The Customer Service Group makes it easy to plan your celebration with how-to information, tips and checklists; the highest-quality support materials; and inspiration from hundreds of managers sharing their celebration successes. Let’s get started…
19. Cleave Global e-Services Ltd.
Excels at 24x7 Customer Care, Telemarketing, Telephone Surveys, Receivables Management, Data Processing and other select Back Office services. Expertise includes multi-channel customer interactions both inbound and outbound on the products and services represented. Contact Sunil Kumar for a price quote. +1-646-502-5272
20. AMCAT
Improve CRM while boosting efficiency: inbound and outbound CTI Contact center customer service management software. Solution includes VoIP, IVR, ACD, call monitoring and reporting tools. On site software installation, training and support since 1990
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