1. Ameridial 
-Founded in 1987. 1500+ trained contact agents in centers around the world. 24x7 outbound/inbound/web agent custom programs, plus full direct marketing support. OUTBOUND: sales, lead generation and data collection. INBOUND: DR Sales/up-sell/cross-sell, and customer service specializing in health care, Direct Response Sales, Wireless and Satellite. E-BUSINESS: e-mail management and real-time live web chat. Top 50-Service Bureau since 1992
2. Edge Teleservices, Inc.
Since 1985, Edge Teleservices, Inc. has offered quality and dependable telemarketing services to a wide range of satisfied clients. Our flexibility and quick response to clients' changing needs have set us apart in the telemarketing industry. Edge provides a variety of telemarketing programs to a growing number of business, consumer and institutional clients from fully-automated call centers located in the Midwest.
3. SafeSoft Solutions
We host outbound solutions with a high ROI VoIP predictive dialer. System enhances productivity for call centers of all sizes. Let us host your software needs to save your company money and reduce time spent on technical issues.
4. VanillaSoft Inc.
VanillaSoft, a leader in on-demand sales software, makes managing leads, sales calls and inside sales agents hassle free. With autodialing including Skype, lead routing, real time reporting and call recording it is the perfect low cost solution. Free trials are available.
5. Contact Center Pipeline
Contact Center Pipeline is a monthly instructional journal focused on driving success through effective contact center management. Each issue contains informative articles, case studies, best practices, research and coverage of trends that impact the customer experience.
6. Education
Since 1996 EmployeeAnswers has helped call center professionals worldwide avoid bad hires, save thousands of dollars in training and administrative costs and increase their chances for success. Every candidate, job and workplace has its own personality.
The EmployeeAnswers Profile helps identify the applicants that are likely to succeed in your job. Your "Job Match" is created using the duties of the job, your geographical location, your workplace environment, the management style and traits of top performers in the position.
7. Pronto Connections, Inc.
is Committed to Excellence! We provide 24 x 7 x 365 inbound call center services for mid-size order processing, lead generation and customer service applications. Bilingual in English and Spanish, our customers benefit from our dedicated account management team and exceptional operational experience. Call 800-321-3601 for a free estimate.
8. EmployeeAnswers
conducts Employee Assessments to provide companies with an independent analysis of their management team in a specific call center. Behavioral testing is used to identify the strengths and weaknesses of ALL Supervisors and Managers. This information is then used to create a plan for improving the dynamics of the call center leading to increased productivity, reduced turnover and better communication.
9. General
- Call Center Conference - Complete coverage of call center environments and technologies
10. Amtech Marketing
Focusing on contact centers since 1987, Amtech is a results-oriented consulting, management search and training firm chartered to help clients achieve Exponential Contact Center Enhancement™. This means we help managers implement management, process and technology solutions to realize high productivity and superior call effectiveness. Bottom line, we help you solve problems and improve results. Visit our site for a FREE evaluation.
11. Marlin Logistics and ContactNet
Marlin Logistics and ContactNet has taken Customer Relationship Management to a whole new level that offers high tech support with a high touch approach. Supported by our state-of-the-art management technologies and highly trained representatives, Marlin ContactNet is positioned to provide this strategic customer relationship element to businesses of any size. As your partner, our goal is to help you increase customer retention and maximize your profitability while minimizing the investment in equipment, systems and personnel.
12. TelemarketingConsultant.com
Telemarketing Consultants team of telemarketing professionals offering over 50 years of combined industry experience work with you to custom design an outbound telemarketing or inbound call center services application to your exact specifications. Call 330-825-2407 for additional information and pricing.
13. 24-7intouch
24-7 INtouch is your source for outsourced call center services! With over 30 years of experience, 24-7 INtouch is an award-winning leader in call center services and live online customer support solutions. Specializing in inbound call center services, order taking, toll free support, and live web chat, 24-7 INtouch has helped a wide range of clients drive sales, reduce costs, and raise customer service levels. We understand that every contact is an opportunity to grow your business. Call 1-800-530-1121 to learn how you can capitalize on all your calls and enhance your customers’ experience.
14. Motivational Marketing
Founded in 1981, Motivational Marketing, Inc. (MMI) offers proven and reliable outsource Telemarketing Call Center, Consulting and Training Services. MMI specializes in developing and implementing results oriented lead generation, sales, survey, attendance generation and recruiting programs for b to b and b to c companies nationwide. Our state of the art Call Center consists of 110 outbound/inbound stations equiped with internet access, predictive dial technology, digital recording and remote monitoring capabilities. Call us at 800-819-3021 or e-mail Rich Price at rprice@mmius.com.
15. Vision-X Inc.
VXI's Inbound and Outbound contact centers support Customer Service and Sales solutions. With offices across the US, China, and the Philippines, VXI now has over 2300 seats worldwide and is still growing strong. Supporting 25+ languages, VXI offers flexible solutions to suit your needs in a dedicated environment. VXI features a comprehensive suite of technology, a redundant network, and a track record of performance. VXI has the resources to scale thousands of seats, but not at the expense of client satisfaction. Contact Bard Chodera at (213) 637-1300 x6024 or bard.chodera@vxi.com.
16. Wholesale Lists
a division of Silicon Valley's Intec Data Corporation, is the Nations #1 source for Telemarketing and Direct Mail Lists. Our 200 Million record consumer database, and 15 Million record Business Database are among the largest and most comprehensive in the data industry. We service Mortgage, Home Improvement, Travel, Telecom, Research Firms, all Business Services and many many more... With over 12 years of experience we have mastered the Data business. CALL us at 888-808-DATA (3282) EMAIL or visit us online for a Free, no obligation list quote.
17. BenchmarkPortal
Whether you're looking to benchmark your center's performance against your competitor's, improve agent and customer satisfaction levels, or increase operational efficiency and effectiveness, you've found THE SOURCE.
18. Talk2Rep
is the smart, simple way to connect to your customers. Talk2Rep offers simple flat rate pricing with superior representatives skilled in appointment setting, outbound telesales and surveys to inbound order taking and full service customer care. Why is Talk2Rep better? Talk2Rep was formed by former AT&T call center executives with a significant track record of call center program development. Talk2Rep contacts thousands of people daily with sophisticated call center technology ensuring your customers have a positive interaction every time. Offering world class experience with a down to earth bu
19. Business By Phone
Here's your one-stop resource for telesales, telemarketing, telephone prospecting, and telephone sales resources to help you get more business using the phone. Whether you use the phone to just cold call and set appointments, or completely sell and service customers by phone, Art Sobczak, President of Business By Phone Inc. shows you how through his many books, tapes, special reports, customized and public seminars and workshops, and his TELEPHONE SELLING REPORT sales tips newsletter.
20. ICMI
Managing by the numbers is critical to call center success. Although most call center technology produces reams of quantitative reports, there is a relatively small subset of data that call center managers should rely upon: Key Performance Indicators (KPIs). This ICMI Tutorial covers all the call center KPI basics and beyond, making it an invaluable resource for both new and experienced call center professionals. Learn what numbers to focus on, what they mean and how to use them to improve your call center's performance.
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