1. eGain 
eGain is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into multichannel customer interaction hubs, and to extend their service-based competitive advantage.
http://www.egain.com/
2. 8x8, Inc.
8x8 OnDemand Contact Center allows you to optimize your call and contact center operations while immediately realizing significant cost-savings that continue over time. The only on-demand contact center application that ties together all communication channels, such as phone, email, web chat, and voice mail and provides a variety of standard and custom performance metrics, 8x8 solution is a foundation of successful customer interactions. What’s more, 8x8 requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures.
3. Wasp Barcode
Wasp Barcode is a leading provider of easy to use web based IT help desk software and knowledge base solutions. Wasp’s help desk software and knowledge base software provides web self-support & customer support for knowledge management solutions.
4. Good Leads®
Good Leads provides outsourced business development services for companies that target executive level decision makers in technology-centric markets. Our no risk guarantee allows clients to attain a measurable return on investment by adding qualified leads, appointment setting, event promotion and ongoing branding services to existing sales and marketing plans.
5. QAS (Experian)
QAS software minimizes the time needed to enter a valid and standardized address. Along with improving address quality overall, this approach leads to higher service levels, shorter call times, and fewer abandoned calls.
The software works with almost any type of call center database software and actively helps the user find the right address through direct access to the latest U.S. Postal Service® (USPS®) data.
Beyond the call center, better address quality can reduce returned mail, improve marketing ROI, and provide better overall customer service throughout the organization.
6. Motivational Marketing
Founded in 1981, Motivational Marketing, Inc. (MMI) offers proven and reliable outsource Telemarketing Call Center, Consulting and Training Services. MMI specializes in developing and implementing results oriented lead generation, sales, survey, attendance generation and recruiting programs for b to b companies nationwide. Our state of the art Call Center consists of 110 outbound/inbound stations equiped with internet access, predictive dial technology, digital recording and remote monitoring capabilities. Call us at 800-819-3021 or e-mail Rich Price at rprice@mmius.com.
7. Technology Sales Leads
Based in Ireland and Boston, TSL provides multilingual telemarketing, telesales, lead generation and sales productivity services to B2B technology companies. TSL is the European telesales operation and pipeline creation team for technology companies large and small.
8. OnPath
- Our advanced call centre is unique in its integration of Web-enabled features into traditional inbound and outbound telemarketing. Our Web Centre supplements this telephone-based interaction with real-time, Internet-based communication between agent and customer/prospect. Web Centre agents can monitor multiple Web sites, receive inquiries from Web visitors, and interact online in real time with those visitors to answer questions, place orders, or
9. U.S.Infotel
Will Generate more leads or contact more people utilizing our predictive CTI dialer engine. Our Software systems include Automatic Call Distribution, VoIP, Interactive Voice Response, and a full range of call center management tools including digital voice recording, agent scripting, callback schedulers, and real time reporting. Advanced options for web agents include advanced scripting and remote agent capabilities. We have over 200 call centers nationwide using this advanced system.
10. Ameridial
-Founded in 1987. 1500+ trained contact agents in centers around the world. 24x7 outbound/inbound/web agent custom programs, plus full direct marketing support. OUTBOUND: sales, lead generation and data collection. INBOUND: DR Sales/up-sell/cross-sell, and customer service specializing in health care, Direct Response Sales, Wireless and Satellite. E-BUSINESS: e-mail management and real-time live web chat. Top 50-Service Bureau since 1992.
11. Touchstar
Data-Tel Info Solutions' vision is to be the most cost effective worldwide provider of contact center software and technology solutions. We will continue to provide innovative products and solutions that exceed our customers' expectations by providing excellent customer support and service. Pride and Innovation will continue to be the framework for our success as we accommodate customized solutions within any budget.
12. Microsoft training
When you choose a training provider, you should be satisfied that they are able to give what you want. While this may sound very obvious, everyone's needs are different, and every training company has their own culture and set of offerings.
We have over thirteen years experience in delivering high quality Management and Microsoft training courses. Our formula has been proven to work time and time again for us and our clients.
13. Computerwork.com
Since 1995, Computerwork.com has been helping corporate recruiters and staffing professionals fill their computer professional needs. We offer excellent visibility for your job requirements, broad and user-friendly resume resources listing more than 300,000 IT candidates, and unsurpassed client service and support. Post a single job for only $135, sign up for month-to-month for unlimited use of our services, or take advantage of large discounts for longer term arrangements. We invite you to see why Computerwork.com is one of the Web's best kept secrets. Click here for more information.
14. Technology for Business, Corp.
TFB is a leading developer of Contact Center and telephony applications that leverage and extend your existing ACD. From intelligent routing, reporting, and monitoring, to self-service IVR and agent desktop automation, TFB offers tightly integrated, customizeable applications for mid-size to enterprise contact centers.
Our software is designed to work the way you do, enhancing and extending the capabilities of your ACD and telephony investments.
15. FacetCorp
FacetPhone is an IP-PBX that completely integrates the company phone system with the user’s desktop computer. FacetPhone will produce immediate benefits through better customer service, higher productivity, and lower administrative costs. FacetPhone includes voice mail with unified messaging, presence management, auto-attendant, ACD, CTI, enterprise IM, and branch office support, all built on a robust UNIX/Linux engine.
16. Entry Software Corporation
TeamHeadquarters is a collaborative, browser-based software application combining project portfolio management (PPM) with help desk and document management in one seamless application. This powerful combination enables workgroups to manage all planned and unplanned activities from one integrated environment. TeamHeadquarters is ideal for I.T. departments, product departments, services departments etc. The built-in, executive-level project portfolio reporting provides real-time information supporting proactive business decision making. Customers can submit incidents using a standard web form.
17. AnswerNet - Custom Telemarketing Services
Since 1987, Custom Telemarketing Services has been focused on outbound Business-to-Business (B2B) projects, primarily for smaller companies. As the owners of a small business, we know that our goal is clear: Help our clients get and keep their clients. Call: 1-800-379-2121.
18. VoiceGenie Technologies Inc.
VoiceGenie Technologies Inc. is the world's leading provider of VoiceXML platforms and open communications solutions for next-generation customer care. Headquartered in Toronto, Canada, VoiceGenie offers a flexible, standards-based framework that includes platforms, packaged solutions, custom applications and services. Our solutions help Enterprises and Telecommunications Service Providers quickly and easily deliver integrated speech or touch-tone applications to automate customer and employee self-service transactions.
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Outsourcing
- by Industry
Computer Software Sales- Support Call Centers