1. Edge Teleservices, Inc. 
At Edge Teleservices, Inc. our flexibility and quick response to clients' changing needs have set us apart in the telemarketing industry. Edge provides a variety of telemarketing programs to a growing number of business clients from fully-automated call centers located in the Midwest.
2. CallCenterJobs.com
CallCenterJobs.com is a leading “niche” employment resource for experienced Call Center and Customer Service professionals. CallCenterJobs.com boasts the largest collection of QUALITY job openings in the industry and is the ultimate recruitment advertising solution for call center related businesses.
3. Education
Since 1996 EmployeeAnswers has helped call center professionals worldwide avoid bad hires, save thousands of dollars in training and administrative costs and increase their chances for success. Every candidate, job and workplace has its own personality.
The EmployeeAnswers Profile helps identify the applicants that are likely to succeed in your job. Your "Job Match" is created using the duties of the job, your geographical location, your workplace environment, the management style and traits of top performers in the position.
4. Richard L. Bencin and Associates
is the premier executive search firm dedicated to the Call Center industry. We are the world’s first and largest firm with a Call Center focus. Over forty years of corporate, search and consulting experience plus extensive publishing results in a company with true name recognition in the industry. For information please call 440-546-0766.
5. Phone for Success Corp
-Our on-site training yields long-term results by turning your sales and/or service telephones into profit centers. All training is customized to your company-specific needs. We customize and deliver programs for telephone sales and/or service reps, managers, supervisors, coaches, and field sales reps. Leading training organizations like Dale Carnegie have used Phone for Success to improve their telephone performance “by as much as 50% virtually overnight.” See our website: www.phoneforsuccess.com
6. LOMA
LOMA offers tools to help you hire and retain contact center employees.
Can They Do It?
LOMASelect®-REPeValuator is a simulation that assesses critical front-line jobs skills like managing customer relationships, providing accurate information, and managing call time.
Will They Last?
You can choose candidates with the right skills to do the job, but if they aren’t a good fit for a customer service environment, you can face high turnover, low morale and big expenses. LOMASelect®-Service Index measures a candidate’s preference for working in a customer service environment.
7. EmployeeAnswers
ROI conducts Employee Assessments to provide companies with an independent analysis of their management team in a specific call center. Behavioral testing is used to identify the strengths and weaknesses of ALL Supervisors and Managers. This information is then used to create a plan for improving the dynamics of the call center leading to increased productivity, reduced turnover and better communication.
8. Blue Pumpkin
offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset - their people. Our customers improve profitability, increase customer satisfaction, and raise employee productivity through our innovative applications and best-practices professional services. Our solutions enable companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements
9. Centric
Centric is carrier-class, multi-tenant, 'Hosted' all-IP multi-media contact centre solution.
Centric is a network-based service that enables multi-channel contact centres the ability to handle customer communications via Voice, Email, Text and the Web.
Centric’s VoIP access platform include ACD, IVR, CTI and Predictive Dialing.
The Agent Desktop provides access to e-Mail, SMS text handling, and even Video and Web Chat/Collaboration.
The system also has reporting, supervision, administration and management functionality, with interaction history recording for all media.
10. Noetica Ltd.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine.
With SYNTHESYS™ you can:
? Unify Front End through SOA type software framework
? Streamline multiple Front End processes without programming
? Fix Maximum of Silent Calls yet optimizing agent productivity
? Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
11. Digital Voice Systems Inc. 
DVS provides highly scalable communications software with PBX, ACD w/multimedia queuing, IVR, Quality Monitoring, Screen Pop, Unified messaging, Fax, Workforce Management, Outbound Dialer applications all running on a single Windows based platform! Customer Interaction Center from Interactive Intelligence is a true all-in-one solution with VoIP or TDM technology, SIP, CTI, Soft Phone Option, and disaster recovery. Increase efficiency with easy recording, skills-based routing, speech recognition, web chat, web callback, presence management, remote agents, auto attendant, hosted solutions.
12. Melissa Data Corp.
Melissa Data Corp. provides U.S., Canadian and international address, email, name and phone verification, postal encoding, and data enhancements. Melissa Data’s Data Quality Web Service offers 24/7 on-demand service and instantly validates and corrects addresses and phone numbers in real-time or at the point of entry – with no software to install. Melissa Data also offers easy-to-use data cleansing software, developer tools, and mailing lists designed to improve address quality, lower costs and maximize response rates. For more information, visit www.MelissaData.com.
13. performanceAgents
Our unique approach rests in behavioral analysis of internal top performers in order to identify their composite best practices and facilitate rapid knowledge transfer to under and average performers, and new hires.
We align your Screening, Training, Monitoring, Coaching and Rewards operational processes with your human development processes in order to achieve sustained behavior change that results in significant bottom line cost savings, increased top line revenues and service levels, and drastically reduced time-to-proficiency.
14. Amcat International
Amcat Germany Call Centre Software – blended inbound outbound call centres software solution: ACD, IVR, VoIP, CTI, Predictive Dialler, web options, advanced contact center management tools. www.amcat.de
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Insurance Call Centers
