1. Miratel Solutions Inc 
Miratel is a 24/7, North American based inbound/outbound call centre, eCommerce and mail house established in 2000 on a foundation of proven experience and accountability. We are seasoned in effective project management and highly skilled in managing dynamic campaign deliverables with tangible results. Miratel abides by a strict corporate responsibility mandate that demands socio-environmental ethics be factored into our every business decision and process. We take pride in our integrity and dedication to excellence and are confident it will increase your success. Let us show you how today
2. Ameridial
-Founded in 1987. 1500+ trained contact agents in centers around the world. 24x7 outbound/inbound/web agent custom programs, plus full direct marketing support. OUTBOUND: sales, lead generation and data collection. INBOUND: DR Sales/up-sell/cross-sell, and customer service specializing in health care, Direct Response Sales, Wireless and Satellite. E-BUSINESS: e-mail management and real-time live web chat. Top 50-Service Bureau since 1992
3. VoiceNet (by Interactive Softworks)
VoiceNet is a product of Interactive Softworks, Inc. Interactive has been at the forefront of contact center technology and thought leadership for nearly two decades, with successful, satisfied VoiceNet customers around the globe and in many verticals.
4. Centris Information Services
We value our relationships and take our commitments to heart. We want our partners to be proud of us and want them to talk about us to their friends. We know that mutual respect goes a long way in this world. We know the value of hard work and the satisfaction of a job well done. Centris offers many solutions to fit your needs for call center and technology based campaigns. Some of our outsource solutions include multilingual agents, complex IVR solutions, broadcast messaging, multi-destination routing, and much more. Lets us know your needs and we will work hard to find the best possible solution.
5. Data-Tel Info Solutions
Data-Tel Info Solutions' vision is to be the most cost effective worldwide provider of contact center software and technology solutions. We will continue to provide innovative products and contact center solutions that exceed our customers' expectations by providing excellent customer support and service. Pride and Innovation will continue to be the framework for our success as we accommodate customized solutions within any budget.
6. SafeSoft Solutions
Hosted affordable outbound system with a high ROI for call centers of all sizes. Our VoIP predictive dialers enhance marketing and collections productivity. Hosting saves your company money and eliminates technical administration headaches.
7. Lieber & Associates
Consultants improving contact /call center management, staff, metrics and technology. Lieber & Associates advises clients on customer service, inbound sales and B2B outbound telesales.The firm integrates call centers with the web, advertising and field sales. Lieber & Associates has been enhancing the customer experience since 1989.
L&A conducts 360 degree assessments(sm), audits and management studies. It provides technology counsel on call center phone systems and software. The firm delivers customized rep and management trainings, advises on outsourcers and guides call center start-ups.
8. Crimsonet Technologies, Inc.
Crimsonet is a one-stop-shop for implementing call center IVR (Interactive Voice Response) and voice recognition projects. We assist you with the initial IVR planning and ensure you get the highest possible ROI from your voice recognition project. We enhance caller experience with an improved Voice User Interface, and we continually monitor and optimize your IVR system performance. If you have a challenge, just contact us for a brief, cost-free consultation on your IVR voice recognition system.
9. EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and provide six (6) different reports for facilitating the selection, development and retention process.
10. InSO International Call Center
We are headquartered in Los Angeles with our call center in India. We serve clients across a spectrum of industries through accurate insight, and demonstrated abilities. We provide results-driven call center services for numerous companies nationwide.
We specialize in order taking, sales, telemarketing, CS, tech support, collections, answering, etc. and we have specific results to prove our chosen niche: increasing your sales & retaining your customer base.
You pay us ONLY if we perform. We make this claim since we are confident of our skills. Call us at 626 531 6080 to get a free qu
11. Grindstone Inc.
Our professional call center management staff has extensive experience to ensure the quality of each telesales campaign. Our proprietary recruiting methods allow us to attract top agent talent from many sources. We then match our agents to your specific campaign to professionally represent your company.
12. Clienting Group S.A
Services
We operate local, regional, nearshore and offshore Contact Center services for Customer Services, Helpdesk, Telesales, Leadgeneration, Collections and Fundraising programs. We design and manage tailored and measurable projects based on three fundamental bases: Processes, Human Resources and Technological Infrastructure.
In Argentina we operates more than 500 workstations.
13. Multienlace
Contact Center solutions provider specializing in the US Hispanic Market. Enabling companies to have a higher return on investment in customer care and customer acquisition. Our bilingual and bicultural personnel knows that it takes more than a Spanish version of the English content to be successful in the US Hispanic Market.
With over 6000 agents, Multienlace has led the Colombian Call Center market for 10 years with unparalleled stability and reliability. Multienlace is a subsidiary of Grupo Bancolombia, the largest bank of Colombia (NYSE: CIB). Contact us 866-554-1003.
14. Jens Moeller Consulting Ltd.
Jens Moeller has deep experience with both contracting sides of Outsourcing projects in the Call Center / CRM arena:
On the one hand, he supports Outsourcing Bureaus to shape their Positioning, Go-To-Market Strategy, Service Level Agreements (SLAs), negotiations and Marketing & Sales activities.
On the other hand Jens supports those who want to outsource business processes to achieve their business goals – from process and KPI definition (Balanced Scorecard) through negotiation issues to setting up Service Agreements and SLAs.
Based in London, Jens works globally.
15. Cincom Systems
Synchrony combines all of the functionality you would expect in a strong contact center offering plus the operation efficiency of a unified, intelligent agent desktop. The desktop is a powerful tool that brings all of the resources, applications and guidance an agent needs to interact, including the ability to present multiple applications so agents never leave the desktop.
* Responsive inbound
* Proactive outbound
* Unified agent desktop
* Analytics and reporting
* Automated, personalized fulfillment
* Agent anywhere
* VoIP support
* Hosted and on-premise
16. SalesBuzz.com
SalesBuzz.com is an online e-learning telesales training company. Professional phone sales training done online 24/7 with access to live sales training webinars. Order online and start training ASAP.
17. DOW Networks
DOW Networks provides integrated call center and VoIP solutions with features and functionality to meet the needs of inbound, outbound and blended operations. Our hosted and premises-based solutions are affordable and scalable. We offer predictive and other dialing modes; agent / call monitoring and recording; scripting; workforce adherence; standard and custom reports; Asterisk IP PBX with ACD, IVR and other advanced call handling features. We deliver toll free and local numbers. We serve call centers, worldwide, from offices in the US, Caribbean, Latin America and South Africa.
18. D Lyons
Company specific customized training and leadership programs designed to build average into star performance, good into excellent. Bring new hires to profitability quickly, reduce turnover and 'burn out' in your stars. On-line or on-site.
19. The Phone Coach
The Phone Coach provides customized phone training to improve telephone customer service in your organization by improving the phone skills and telephone etiquette of your team members. Services include customized training programs, call audits, telephone customer service audits and reports, on-site training, personalized coaching, and call scripting.
20. Melissa Data Corp.
Need mailing lists? Melissa Data offers the most accurate lists at the lowest prices, guaranteed. Now you can buy our new movers/homeowners, targeted business and consumer lists online in minutes, 24/7. Build your own lists from hundreds of selects. View counts and prices, then order and download or call 1-800-MELISSA. Buy with confidence from Melissa Data, the industry leader since 1985.
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Outsourcing
- by Industry
Telesales Call Centers