1. OneWorld Connections, Inc. 
OneWorld Connections is a 330-seat customer interfacing facility providing comprehensive solutions for inbound, outbound, and live chat support and email response services 24 hours a day, 7 days a week. At OneWorld, we guarantee our clients the quality service and performance of US-based call centers at offshore rates. Contact us at 1-800-685-9124.
2. eGain Communications
eGain is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into multichannel customer interaction hubs, and to extend their service-based competitive advantage.
http://www.egain.com/
3. performanceAgents
Outsourcers are traditionally operational experts – not human performance experts. Our outsourcing business model successfully marries the operational expertise of existing call center outsourcing partners, with our expert human performance consulting. So you get the best of both worlds – proven call center infrastructure, technology, and operations – and expert ongoing people and performance management - from screening, through training, monitoring, coaching and rewarding. The result is an inarguably winning combination.
4. Ventana Call Centers
Outsourcing services, Inbound and outbound. Excellent bilingual English/Spanish and 20 other languages. Inbound Technical support L1, L2 and catalog orders, answering emails, reservations, surveys,Outbound product sales, fund raising and collections. 7x24x365. 4 Offshore centers. Visit www.ventanacallcenters.com or call Jack Hermann at 941-752-6786.
5. General
- Call Center Conference - Complete coverage of call center environments and technologies
6. Centric
CentricDialer Features:
•Takes account of all campaign and dialling parameters
•True automatic pacing to match changes in campaign conditions
•Any kind of campaign; any kind of data
•No practical limit on campaigns and agents
•Meets strictest code/ regulations for dialers
CentricDialer Dialling Options:
•Predictive: Same as progressive except that system can dial multiple numbers in order to reduce wait times between calls.
•Progressive: System dials one number as soon as agent is free.
•Preview: Customer screen is popped; when agent is ready, asks system to dial.
7. Star Processing
Star Processing is a full service payment provider. Star can provide for direct marketing merchants, servicing the mail order, direct response television, catalog and multi-level marketing industries.We can help with credit card, ACH, telephone payment and debit card products. As well as server to server, batch, POS and shopping cart services. We provide customer service rep's full access for inputting credit card and checking transactions. Our one of a kind virtual terminal allows for instant verification for you customer service rep's. We can take care of all your processing needs.
8. Rhombus Technologies
Business Process Outsourcing to Rhombus will allow you to save money in your backoffice operations in a big way. State of the Art infrastructure with both Inbound and Outbound Contact Center, predictive Dialer, Call Logs, Call Recordings, 24/7 access are some of the benefits you will get by hiring us as your contact center. But, above all you will get the feeling of a Human Touch. Get your US toll free number within 3 days. We will even handle your emails and other ancillary back office work, so that you can concentrate on what you do best...Business! Rates as low as US$6 per hour.
9. ICMI
This recent study provides you with insight and key data on agent staffing and retention practices and policies within 186 small, medium and large U.S. call centers. In addition to the detailed findings, charts and tables highlighting key data, the Final Report includes verbatim written comments from the call center management respondents and a Call Center Management Review Special Issue on Agent Development and Retention. 24 pages, loose leaf bound.
10. Arledge/Partners Real Estate Group
-specializes in providing labor analyses, demographic research, site selection, incentive negotiations and real estate acquisition services specifically designed for the telesevices and call center industry. We have located over 3 million square feet of call center sites for our clients throughout the US, Canada, Caribbean and the United Kingdom. You can further review our services, locations where we have negotiated sites and preview site plans for those locations online or by contacting Susan Arledge at 214-696-4800.
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Outsourcing
- by Industry
Credit Card Call Centers