1. USAN 
USAN is award-winning contact center software with inbound call management (ACD), IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry’s best value, USAN gives contact centers of all kinds – outsourcers, teleservices bureaus, customer service centers, telemarketers, etc. – all of the features they need to be successful within a single system license at a price point often less than competing products charge for enterprise maintenance and support alone.
2. Genesys
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience.
3. EmployeeAnswers
conducts Employee Assessments to provide companies with an independent analysis of their management team in a specific call center. Behavioral testing is used to identify the strengths and weaknesses of ALL Supervisors and Managers. This information is then used to create a plan for improving the dynamics of the call center leading to increased productivity, reduced turnover and better communication.
4. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance
5. Verint Systems, Inc.
Customer interaction recordings are rich with insight on customer preferences, rising trends, competitive intelligence, and more. But the sheer number of recorded customer conversations in your contact center can easily exceed your ability to review and analyze them. With Impact 360 Speech Analytics, you can glean valuable intelligence from thousands—even millions—of customer calls quickly, so you can take action quickly.
6. ChaseData Corp.
ChaseData Corp provides cloud-based call center technology. ?Since its founding, ChaseData has led the way in delivering innovative solutions, including the world’s first web-based business-to-business and business-to-consumer platform to help companies improve the efficiency and effectiveness of their sales and marketing operations.
7. VanillaSoft Inc.
VanillaSoft, a leader in on-demand sales software, makes managing leads, sales calls and inside sales agents hassle free. With autodialing including Skype, lead routing, real time reporting and call recording it is the perfect low cost solution. Free trials are available.
8. Stratasoft, Inc. / Noble
Award winning, industry leading predictive, preview and progressive dialers with all the essential functionality required by today's most demanding call centers.
9. U.S.Infotel
Will Generate more leads or contact more people utilizing our predictive CTI dialer engine. Our Software systems include Automatic Call Distribution, VoIP, Interactive Voice Response, and a full range of call center management tools including digital voice recording, agent scripting, callback schedulers, and real time reporting. Advanced options for web agents include advanced scripting and remote agent capabilities. We have over 200 call centers nationwide using this advanced system.
10. DigiCall
Ranked as one of India’s top Call Center / BPO by D & B. 24x7 Customer care, Technical Helpdesk, Order booking, Telemarketing and Lead Generation, Collection calls, Telephone Surveys, Back Office, Billing & Coding and Data Entry. ISO 9001:2000 for quality & ISO 27001:2005 for data security certified. Cost Effective Quality services. Call +1-877-299-3977 email info@cleaveglobal.com
11. Digital Voice Systems Inc.
DVS provides highly scalable communications software with PBX, ACD w/multimedia queuing, IVR, Quality Monitoring, Screen Pop, Unified messaging, Fax, Workforce Management, Outbound Dialer applications all running on a single Windows based platform! Customer Interaction Center from Interactive Intelligence is a true all-in-one solution with VoIP or TDM technology, SIP, CTI, Soft Phone Option, and disaster recovery. Increase efficiency with easy recording, skills-based routing, speech recognition, web chat, web callback, presence management, remote agents, auto attendant, hosted solutions.
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