1. ICMI 
Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
2. Global Response
Global Response is recognized as a leading provider of outsourced customer contact solutions and call center services for brands in such diverse industries as omni-channel retailer, healthcare, insurance, automotive, financial, hospitality, education marketing and the technologies.
3. eGain
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives such as:
*Provide agents with knowledge-based productivity tools
*Web-enable call centers by adding web-based interaction channels
*Improve or add to existing eService capabilities
*Link contact centers with back-office fulfillment systems
*Set up a next-generation customer interaction hub from scratch
4. EmployeeAnswers
Specializing in Behavioral Assessments for the call center industry. If you have Top Performing people in ANY position we will use our Validated Assessment software to help you identify what characteristics make these people Top Performers so you can use the DATA to hire MORE of these Top Performers!
5. LeadMaster
- offers the ultimate closed loop CRM solution. By streamlining the contact center and connecting it directly with sales and marketing, LeadMaster maximizes both results and revenue. Collect valuable data from every touch point – telemarketing, websites, direct marketing, trade shows and more – in a centralized online database accessible instantly from any web browser. Track leads to promote timely follow-up, feedback and accountability. Measure ROI of every dollar spent to pinpoint the most successful campaigns.
6. Vision-X Inc.
Vision-X is the leading Multicultural Outsource Call Center with 2300 seats across the US, China, and the Philippines. We speak 25 languages and support it with in-language Recruiting, Training, and Quality Assurance, with extensive experience in Mandarin, Cantonese, Vietnamese, Korean, Tagalog, and Spanish. And over half of our workforce speaks 2 or more languages fluently. VXI also features proprietary database marketing, a comprehensive suite of technology, a redundant network, and a track record of performance. Contact Bard Chodera at (213) 637-1300 x6024 or bard.chodera@vxi.com.
7. Talk2Rep
- is the outsource solution for businesses seeking high quality representation for every customer touch point. From Outbound Telesales and Inbound Customer Care, to E-commerce applications such as live web chat and email management…Talk2Rep links sophisticated contact center technology and live representatives to your business ensuring your customers have a positive experience every time. Talk2Rep's US call center operations based in Florida, Virtual agent pool, and international operations in Asia, provides clients superior options for campaign management
8. Front Range Solutions
FrontRange Solutions Inc., ITSM Enterprise is designed to support the needs of dynamic and growing organizations working to deliver world class management of services across the business and to customers. Supporting the strategic alignment of IT with the business and enabling organizations to define, track and measure key metrics.
9. LIMBRA / LOMA
LOMA offers tools to help you hire and retain contact center employees.
Can They Do It?
LOMASelect®-REPeValuator is a simulation that assesses critical front-line jobs skills like managing customer relationships, providing accurate information, and managing call time.
Will They Last?
You can choose candidates with the right skills to do the job, but if they aren’t a good fit for a customer service environment, you can face high turnover, low morale and big expenses. LOMASelect®-Service Index measures a candidate’s preference for working in a customer service environment.
10. OnPath
- Our advanced call centre is unique in its integration of Web-enabled features into traditional inbound and outbound telemarketing. Our Web Centre supplements this telephone-based interaction with real-time, Internet-based communication between agent and customer/prospect. Web Centre agents can monitor multiple Web sites, receive inquiries from Web visitors, and interact online in real time with those visitors to answer questions, place orders, or
11. UniPress Software
UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by more than 1,700 corporate organizations, government offices, and educational institutions worldwide.
12. Noetica Ltd.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine.
With SYNTHESYS™ you can:
? Unify Front End through SOA type software framework
? Streamline multiple Front End processes without programming
? Fix Maximum of Silent Calls yet optimizing agent productivity
? Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
13. UCN
Whether you are a small business with 5 customer service agents, or a large business with 1500, inContact® from UCN can help improve your customer contact experience. As a hosted service, we bill by-the-month and are scaleable up or down wk-to-wk. We have no large up-front costs and no long term contract. Multi-site and at-home workers supported under one unified system. All our solutions supplement your existing PBX systems; no additional onsite hardware/software required. See how our Hosted IVR, ACD, CTI, VoIP and workforce management solutions can improve your businesses ROI.
14. OneWorld Connections, Inc.
is a 330-seat customer interfacing facility providing comprehensive solutions for inbound, outbound, and live chat support and email response services 24 hours a day, 7 days a week. At OneWorld, we guarantee our clients the quality service and performance of US-based call centers at offshore rates. Contact us at 1-800-685-9124.
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Outsourcing
- by Industry
Financial Services Contact Centers- Other