1. CustomerLink
CustomerLink provides comprehensive call center solutions to the energy, health care, publishing, and manufacturing industry, and many other industries across the nation. Representing fortune 500 companies and respected industry leaders; CustomerLink is a suitable partner for all your call center needs.
CustomerLink is also known as being the largest and most experienced energy call center in the country.
We use technology to help your company find and connect with your customers, clients, and patients; and leave a positive imprint, to fully bond them to your company. Call 866 245 5569
2. Centric
CentricDialer Features:
•Takes account of all campaign and dialling parameters
•True automatic pacing to match changes in campaign conditions
•Any kind of campaign; any kind of data
•No practical limit on campaigns and agents
•Meets strictest code/ regulations for dialers
CentricDialer Dialling Options:
•Predictive: Same as progressive except that system can dial multiple numbers in order to reduce wait times between calls.
•Progressive: System dials one number as soon as agent is free.
•Preview: Customer screen is popped; when agent is ready, asks system to dial.
3. Interactive Quality Services, Inc 
IQ Services' patented StressTestTM methodology uses hundreds of simultaneous test calls over the public telephone network to exercise your contact center applications under 'real world' conditions. StressTestTM allows us to verify the responses, measure response times and capture other critical data on every test call.
HeartBeatTM services monitor the performance and availability of your voice processing systems, contact center services, telephone lines and other telephone-related services. Test calls are launched every hour or several times per hour, or as frequently as you require.
4. Provitel S.A
Our center is located in Dominican Republic, less than 2 hours away from Florida; our near-shore location gives us access to outstanding bilingual workforce, having very competitive rates; our experience consists in, bilingual Customer service, bilingual help desk, back office, lead generation and technical support. Our Hispanic market knowledge would provide a competitive advantage to target the largest ethnic market in the US. Our low costs and high quality is the perfect match for companies needing to outsource into a nearshore location such as ours.Contact Ramon Rojas, 809.929.9806.
5. eGain Communications 
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives such as:
*Provide agents with knowledge-based productivity tools
*Web-enable call centers by adding web-based interaction channels
*Improve or add to existing eService capabilities
*Link contact centers with back-office fulfillment systems
*Set up a next-generation customer interaction hub from scratch
6. Amcom Software, Inc
Amcom provides CTI/PC-attendant console and database solutions, web service interfacing, paging management and messaging, speech recognition and emergency notification technologies. Specialty markets include healthcare, government/military, hospitality and Fortune 500.
Amcom unifies your telephone, paging and computer information systems in a comprehensive call center solution. All products are designed within modular, standards-based architecture, utilize Oracle RDBMS and Linux/UNIX/Windows servers, and integrate into any communications network infrastructure (C/O, PBX, VoIP).
7. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance.
8. AMCAT
Elevate your ability to interact with customers effectively: Unified outbound inbound contact management software with VoIP, IVR, ACD, call monitoring-recording, distributed remote agents, and reporting improves customer service management.
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