Amcat™ is now part of Noble Systems Corporation, a global leader in call center management and unified CIM business solutions.
Business: Unified inbound, outbound and blended contact management software solution.

Locations:
Noble Amcat US
Noble Amcat UK
Noble Amcat Germany

Founded: 1989
Toll Free 888 866 2538
Call Center Customers: Over 1000 worldwide

• Software provides rapid implementation and operation of multi-channel call centers.
• Low cost of ownership.
• Feature rich capabilities.
• DNC compliant predictive dialers
• Inbound, outbound, blended and multimedia contact management.
• Enhanced customer and agent interaction.

Key Call Center Technologies:

Amcat’s Contact Center Suite embraces the key technologies that call centers use daily and integrates them into a unified, modular comprehensive solution.

Advanced dialer software algorithms maximize the productivity and efficiency of outbound call center campaigns.

Key Features include:

• Configurable algorithm
• SmartCancel™: Amcat dialers monitor call activity up to the point of the telephone ring and are able to tear down an out-pulsed call at the last available millisecond.
• Fractional Agent Quotient: Amcat dialers only use that portion of the agent statistics relevant to each project for inclusion in the sampling set and algorithmic calculation.
• Multiple Dialing Modes: The flexible architecture allows the user to concurrently operate campaigns in Predictive or Non-predictive modes: Power, Preview, Manual, or Unattended Mode.
• Documentation
• Configurable area codes
• ‘Do Not Call List’ - Applied to individual or multiple campaigns.

Key Features Include:

CTI screen pops and Dynamic routing

Customer Self Service and Virtual Hold Queue

Service level alerts

Automatic operation via day and time project mapping

Comprehensive inbound reporting

Integration available with standard PBXs.

Remote agents

Key Features include:

Screen-pops

ANI / CLI and IVR

Data capture with Multiple data sources

Tailored campaigns

• Software uses both touch tone (DTMF) or voice commands to: (1) Route calls working in conjunction with the Amcat ACD, (2) Provide information to the caller, (3) Collect information and user input, (4) Perform processes such as providing an account balance.
• IVR Self-Service software is used for inbound customer service or sales and for outbound contact.

Software System Architecture

Key Technology Components

Case Studies

White Papers and Brochures

News and Events

Software FAQs

Online Free Demos

CTI

IVR

ACD

Predictive Dialer

VoIP support

Workforce Management

Call Recording and Monitoring

Multi-channel contact modes