AMERIDIAL is an international call center with international program management experience since 1985. We offer clients an unparalleled record of providing reliable, cost-effective inbound and outbound outsourcing solutions for a variety of industries. The contact centers are located in the United States, Canada and India with sales offices in the U.S., the UK, Canada, and Germany.

With the Industry's most advanced call routing system from Aspect® and complete support services, AMERIDIAL makes sure that when your customers call, they receive prompt and professional service. When your prospects call, we can answer their questions, take their orders, locate the nearest dealer, and provide the dependable service you expect. We deliver complete program development, from needs consultation to ROI. Our development specialists follow our proprietary 136-point checklist to ensure all of your program requirements are met. AMERIDIAL is a mid-size in-bound service provider. We handle a wide range of activity from small to medium size programs 24 hours a day, 7 days a week.

Applications: Lead Generation, Lead Qualification, Database Cleaning/Enhancing, Market Research, Shop Competition, Customer Service Audit, Volunteer Recruitment. A trained team of AMERIDIAL agents (selected from our 1500+ call center professionals) performs labor-intensive outbound calling that can increase your sales reps' productivity; turn your customer/prospect database into an updated, powerful marketing tool; and, ultimately, make a significant impact on your bottom line. AMERIDIAL's trained agents make about 100 million outbound calls per year, specializing in building custom databases and delivering pre-qualified leads. AMERIDIAL maintains 300+ automated stations with predictive & preview dialing capabilities.

SERVICES AVAILABLE: E-Mail Management, Real-time Customer Interaction, Chat Environments, Instant Messaging, Blended Inbound Voice Calls, Assisted Browsing. OKS-AMERIDIAL helps you maximize on-line revenues, improve service, and earn customer loyalty -- while reducing your total customer service costs -- thanks to complete eBusinees support Our Web agents enhance the overall communication between you and your customers, whether real-time or via e-mail. OKS-AMERIDIAL's Web agents are empowered to proactively engage in dialog with web site visitors, maximizing your service and selling opportunities. Intelligent routing ensures E-mails and Web chats are timely and handled by a professionally trained agent. OKS-AMERIDIAL maintains an in-house team of more than 30 new development programmers. We can support virtually any technology from HTML and Java to Visual Basic and SQL.

In addition to outbound, inbound, and eBusiness solutions, AMERIDIAL provides a full array of support services all performed in-house: Targeted National Business and Consumer Lists Graphic Design and Copywriting Full-color Printing and Mailing Services Broadcast and Fax-on-Demand Services Complete New Development Programming, from SQL to Visual Basic. With a newly built facility designed for fulfillment services only, AMERIDIAL can manage your 3-dimensional mailings, assembly of mailing packages, warehousing and more.