Company Overview of Ameridial
Founded in 1987, Ameridial is a single source contact service bureau offering complete outsourced Inbound and Outbound call-handling, blended with web-based services including live web-chat and email management. Specializing in Healthcare, Direct Response Sales and Customer Care, Ameridial staffs more than 900 professional agents in eight automated call centers located in Ohio and North Carolina. We offer clients experienced management, flexible solutions and a responsive partnership.

Product/Service Specific Information
Your Choice for Call-Handling
Ameridial handles a wide range of activity from moderate to large programs 24 hours a day, 7 days a week. With the Industry's most advanced technology from Aspect® and Noble Systems, Ameridial ensures that your contact center program is handled efficiently and professionally. For inbound programs, we can handle customer care and Sales. We answer questions, take orders, and upsell and cross-sell on DR programs. For outbound programs we can qualify and generate leads, close a sale or update your customer or prospect database. Our dedicated Implementation Unit delivers complete program development, from needs consultation to ROI analysis. Our development specialists follow our proprietary 136-point checklist to ensure all of your program requirements are met.
Healthcare Support
Healthcare industry leaders trust Ameridial’s experienced executives to provide Membership Management Excellence. Ameridial supports our clients with highly trained professional experts across all aspects of member support, including benefit explanation, claims processing and adjudication, provider locator services, and open enrollment support. Our healthcare call centers are HIPAA compliant. Additionally, our technology and processes are in compliance with NIST 800-30 (Risk Assessment) and 800-53 Rules (Information Security), Federal Information Security Management Act (FISMA) requirements, and compliance to IRS guidelines. Ameridial employs a staff of published and accredited compliance experts. Ameridial has been audited and approved by CMS. Our call centers meet and surpass rigid government regulatory policies and security requirements. Ameridial supports various plans including HMO, PPO, Medicare, and Pharmacy PBM Memberships and Providers.
eBusiness Solutions
Ameridial solutions include email Management, Real-time Customer Interaction, Chat Environments, Instant Messaging, Blended Inbound Voice Calls, Assisted Browsing. We help you maximize on-line revenues, improve service, and earn customer loyalty -- while reducing your total customer service costs -- thanks to complete eBusiness support Our Web agents enhance the overall communication between you and your customers, whether real-time or via e-mail. Ameridial Web agents are empowered to proactively engage in dialog with web site visitors, maximizing your service and selling opportunities. Intelligent routing ensures emails and Web chats are timely and handled by a professionally trained agent. In addition, Ameridial maintains an in-house team of new development programmers. We can support virtually any technology from HTML and Java to Visual Basic and SQL; and we can deliver on time!
DR Sales
Ameridial is able to assemble and train a team of sales professionals, including dedicated Sales Managers and Project Managers, to meet the needs of your DR program. Whether TV, Radio, Mail or Web, our job is to answer your calls professionally and effectively every time. In addition, most incentive plans are aligned with your front-end metrics in mind (higher sales conversion and order size) and also your back-end metrics in mind (lower cancels and returns). We will often work up a balanced and blended metric to ensure we are managing the program as cost-effectively as possible. This level of focus and commitment is necessary in order to achieve the quality & performance you expect.
Inbound and Outbound Teleservices
Ameridial provides solutions for Lead Generation, Sales, Database Cleaning/Enhancing, Market Research, Customer Service, Volunteer Recruitment. A trained team of Ameridial agents perform labor-intensive call-handling that can increase your sales team productivity, provide a world-class experience for your customers, deliver a powerful marketing tool, and ultimately, make a significant impact on your bottom line.
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