1. ICMI 
Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
2. Bunchball
Everyone knows it’s more expensive to acquire a new customer than to retain a current one. But did you realize that, according to Gartner, a simple 5 percent increase in customer retention can increase profits by 25-125 percent?
3. Revegy
Revegy’s sales effectiveness tools create a competitive edge by providing a true picture of an account—helping salespeople and account managers visualize how to close deals and expand relationships.
4. Tooty Inc.
We have a track record of saving and making our customers money! We work with you to set up scripting and specific guidelines for each type of sales opportunity. Blending soft skills such as voice and polite wording with technical information unique to your products and services,insures accuracy, consistency, a higher closure rate and positive resolution to complaints.Training is industry specific and tailored for your company or organization.
5. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance.
6. CallCenterCafe.com
We invite you to become a member of CallCenterCafe.com. Join our community and take advantage of some of the best resources and tools available for Call Center professionals!
By becoming a member of CallCenterCafe.com you are opening the door to Industry Best Practices, Professional Growth, New Trends, Employment Opportunities and Call Center tools.
CallCenterCafe.com is staffed by Call Center Professionals with a combined total of over 30 years of experience. We offer members a one-stop-shop for information and support to gain insight, tips, skills and solutions.
7. Innovative Call Center Consulting, Inc.
Innovative Call Center Consulting, Inc.
Full spectrum of services including: Sales/Customer Service Training, Scripting for Inbound/Outbound programs; mystery shopping, and selection process of outsourcing partners. Track record directing and monitoring high volume informerical and radio calls and increasing revenue by effectively managing and closing calls.
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Outsourcing
- by Industry