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Call Center Services
  Quality
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1. InContact
Monitor your agents’ performance and give them helpful coaching and training with our Quality Management solution. Capture your staff’s interactions with customers and quickly score them against pre-defined criteria. Improve employee performance with personalized coaching sessions linked to scorecards and eLearning assignments.

2. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance

3. Voiance LLC
Phone Interpretation is a three-way phone conversation with a human interpreter. The interpreter facilitates communication, meaning-for-meaning, between a Limited English Proficient person and your staff.