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Education
  Publications
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1. Contact Center Pipeline
Contact Center Pipeline is a monthly instructional journal focused on driving success through effective contact center management. Each issue contains informative articles, case studies, best practices, research and coverage of trends that impact the customer experience.

2. AnswerStat Magazine
is the premier informational source for Healthcare and Medical related Call Centers, including hospital call centers, medical answering services, telephone triage, physician referral, and medical insurance call centers. AnswerStat is distributed free to qualified readers and decisions makers at medical related call centers in the United States. Visit our website to receive your free subscription or view our article archive and whitepapers, as well as our handy area code listing.

3. Connections Magazine
is the premier magazine for the Outsource Call Center and Teleservices Industry. Subscriptions are sent free to qualified individuals in the United States. Visit our website to sign up or read are article archive and whitepapers, as well as our handy area code listing. Connections Magazine is distributed to qualified readers at Outsourcing Call Centers, Customer Service Agencies, Telemessaging Companies, and Telephone Answering Services.

4. General
- The Society's flagship publication featuring in-depth analysis of trends and events affecting human resource management