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Computer Telephony (CTI)
  PBX, ACD, Switches
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1. Aspect
Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience.

2. CXM Recording and Quality Monitoring
Access to the CXM application is via a standard web browser. Although CXM will operate with a variety of web browsers, it is optimized for Windows Internet Explorer.

3. FacetCorp
FacetPhone is an IP-PBX that completely integrates the company phone system with the user’s desktop computer. FacetPhone will produce immediate benefits through better customer service, higher productivity, and lower administrative costs. FacetPhone includes voice mail with unified messaging, presence management, auto-attendant, ACD, CTI, enterprise IM, and branch office support, all built on a robust UNIX/Linux engine.

4. Digital Voice Systems Inc.
DVS provides highly scalable communications software with PBX, ACD w/multimedia queuing, IVR, Quality Monitoring, Screen Pop, Unified messaging, Fax, Workforce Management, Outbound Dialer applications all running on a single Windows based platform! Customer Interaction Center from Interactive Intelligence is a true all-in-one solution with VoIP or TDM technology, SIP, CTI, Soft Phone Option, and disaster recovery. Increase efficiency with easy recording, skills-based routing, speech recognition, web chat, web callback, presence management, remote agents, auto attendant, hosted solutions.