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Call Center Software
  Mgt. Reporting
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1. Intradiem
Delivering exceptional customer experience means your customer service operations must be ready to respond in real-time to constantly changing business conditions, call volumes and customer expectations. Intradiem makes it easy to find the time needed to improved productivity and performance and make sure your staffed is prepared.

2. help IT data cleansing
helpIT systems provide a complete data bureau service for data cleansing, suppression and enhancement, utilising our own industry-leading software, the matchIT suite. Our expert techniques and reliable service have been proven by over 1000 companies over the last 10 years. Due to the fact we use software we have developed ourselves and have a team of experienced matchIT users, we can work to tight timescales and quote extremely competitive prices. helpIT systems' specialist data software utilizes the most powerful fuzzy matching algorithms on the market today.

3. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance.