1. UniPress Software
UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by more than 1,700 corporate organizations, government offices, and educational institutions worldwide.
2. U.S.Infotel
Software handles online submissions and entries by your end users or help desk agents while the web based “Contact Manager” provides traditional phone, and online, multilingual customer support. Extensive Managerial features include templates, performance tracking, extensive reports and knowledge base management. You can host Cynergy on your own server for in-house hosting or we can host the application for you at our facilities. Learn more about our system features by viewing the online Cynergy Help Desk Software Demo or sign up for a FREE 30 day trial.
3. Eden Corporation
Eden Help Desk is fully Internet-enabled for both internal and external call centers & IT Help desks. Open/close tickets through a browser or palm-held device. Speed turn-around time. End users access via web, ticket progress tracking, submit a request, or view a service bulletins.
80,000 entry KnowledgeBase for tech and end-user quick resolution. Integrated inventory mgt & polling, software defect tracking & IT project management.
Comprehensive ticket tracking, extensive reporting and the ability to perform statistical analysis of call patterns among many other features.
4. Blue Pumpkin
offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset - their people. Our customers improve profitability, increase customer satisfaction, and raise employee productivity through our innovative applications and best-practices professional services. Our solutions enable companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements
5. Cylynx Inc 
We are the premier leader in inbound help desk and technical support services, with core competencies primarily on Webhosting and ISP companies we have ventured into supporting software companies and online sales and marketing support. Highly trained agents with almost perfected processess based on years of experience, CYlynx lives up to it's motto of 'redefining customer satisfaction'
6. Entry Software Corporation
TeamHeadquarters is a collaborative, browser-based software application combining project portfolio management (PPM) with help desk and document management in one seamless application. This powerful combination enables workgroups to manage all planned and unplanned activities from one integrated environment. TeamHeadquarters is ideal for I.T. departments, product departments, services departments etc. The built-in, executive-level project portfolio reporting provides real-time information supporting proactive business decision making. Customers can submit incidents using a standard web form.
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Call Center Software
