1. eGain Communications  
eGain is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into multichannel customer interaction hubs, and to extend their service-based competitive advantage.
http://www.egain.com/
2. Blue Pumpkin
offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset - their people. Our customers improve profitability, increase customer satisfaction, and raise employee productivity through our innovative applications and best-practices professional services. Our solutions enable companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements
3. UniPress Software
UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by more than 1,700 corporate organizations, government offices, and educational institutions worldwide.
4. Cincom Systems
Synchrony combines all of the functionality you would expect in a strong contact center offering plus the operation efficiency of a unified, intelligent agent desktop. The desktop is a powerful tool that brings all of the resources, applications and guidance an agent needs to interact, including the ability to present multiple applications so agents never leave the desktop.
* Responsive inbound
* Proactive outbound
* Unified agent desktop
* Analytics and reporting
* Automated, personalized fulfillment
* Agent anywhere
* VoIP support
* Hosted and on-premise
5. Contactual, Inc.
Contactual OnDemand Contact Center allows you to optimize your call and contact center operations while immediately realizing significant cost-savings that continue over time. The only on-demand contact center application that ties together all communication channels, such as phone, email, web chat, and voice mail and provides a variety of standard and custom performance metrics, Contactual solution is a foundation of successful customer interactions. What’s more, Contactual requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures.
6. Noetica Ltd.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine.
? Unify Front End through SOA type software framework
? Streamline multiple Front End processes without programming
? Fix Maximum of Silent Calls yet optimizing agent productivity
? Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
7. Envision Telephony, Inc.
Envision is a global, award-winning provider of software and services that improves performance from the contact center to the enterprise. The company’s flexible, integrated solutions enable companies to consistently deliver legendary customer experiences by improving agent effectiveness, contact center & enterprise performance.
Envision’s software includes analytics, speech analytics, workforce management and Click2Coach® (Envision Quality Monitoring and Envision eLearning). Learn more: www.envisioninc.com or call +1.206.225.0800 ext. 500
8. AMCAT
Elevate your ability to interact with customers effectively: Unified outbound inbound contact management software with VoIP, IVR, ACD, call monitoring-recording, distributed remote agents, and reporting improves customer service management.
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Call Center Software
