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Call Center Software
  Customer Service
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1. Envision Inc
words

2. Verint Systems, Inc.
Customer interaction recordings are rich with insight on customer preferences, rising trends, competitive intelligence, and more. But the sheer number of recorded customer conversations in your contact center can easily exceed your ability to review and analyze them. With Impact 360 Speech Analytics, you can glean valuable intelligence from thousands—even millions—of customer calls quickly, so you can take action quickly.

3. eGain  Company Profile
eGain is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into multichannel customer interaction hubs, and to extend their service-based competitive advantage. http://www.egain.com/

4. Bright Pattern  Company Profile
Chat buttons on support sites encourage users to find their own answers with the confidence that a real person is only a click away.

5. Moxie  Company Profile
Through Moxie’s solutions, companies can anticipate intent, connect in real-time and engage with customers to increase total customer value.

6. Ameyo
Contact Center Software - Manage Customer Interactions like a pro, setup an Enterprise level professional contact center without investing in hardware, installation, and infrastructure

7. Interactive Intelligence  Company Profile
From a single integrated platform, your business also gets all of this. ACD. Multichannel queuing. IP PBX functionality and voice over IP (VoIP). Predictive dialing. Call recording. Screen recording. Speech analytics. Workforce management. Voice mail, unified messaging, interactive voice response (IVR), and eServices.

8. Technology for Business, Corp.
TFB is a leading developer of Contact Center and telephony applications that leverage and extend your existing ACD. From intelligent routing, reporting, and monitoring, to self-service IVR and agent desktop automation, TFB offers tightly integrated, customizeable applications for mid-size to enterprise contact centers. Our software is designed to work the way you do, enhancing and extending the capabilities of your ACD and telephony investments.

9. USAN  Company Profile
USAN is award-winning contact center software with inbound call management (ACD), IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry’s best value, USAN gives contact centers of all kinds – outsourcers, teleservices bureaus, customer service centers, telemarketers, etc. – all of the features they need to be successful within a single system license at a price point often less than competing products charge for enterprise maintenance and support alone.

10. 8x8, Inc.  Company Profile
8x8 OnDemand Contact Center allows you to optimize your call and contact center operations while immediately realizing significant cost-savings that continue over time. The only on-demand contact center application that ties together all communication channels, such as phone, email, web chat, and voice mail and provides a variety of standard and custom performance metrics, 8x8 solution is a foundation of successful customer interactions. What’s more, 8x8 requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures.

11. Noetica Ltd.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine. ? Unify Front End through SOA type software framework ? Streamline multiple Front End processes without programming ? Fix Maximum of Silent Calls yet optimizing agent productivity ? Gather field service requests from clients and dispatch them to field staff – all via one seamless system.

12. UniPress Software
UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by more than 1,700 corporate organizations, government offices, and educational institutions worldwide.