1. Tefen Ltd.
has years of experience in the call center and service industries, working side by side with our clients in their customer-facing divisions, back-office environments, and information technology groups. Our areas of expertise fall into five categories: Customer Service, Back Office Support, Internal/External Sales Operations, Case/Account Management, and Field Service and Support. Visit our web site at www.tefen.com to learn more about our services or call 1-866-8TEFEN8 to speak to one of our consultants.
2. Phone for Success Corp
Our on-site training yields long-term results by turning your sales and/or service telephones into profit centers. All training is customized to your company-specific needs. We customize and deliver programs for telephone sales and/or service reps, managers, supervisors, coaches, and field sales reps. Leading training organizations like Dale Carnegie have used Phone for Success to improve their telephone performance “by as much as 50% virtually overnight.” See our website: www.phoneforsuccess.
3. EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and provide six (6) different reports for facilitating the selection, development and retention process.
4. ePerformance Consulting
Full service domestic and international consulting service. Extensive hands-on operational experience. Significant business development, outsource selection, contract negotiation and performance evaluation experience. Have built centers throughout the world and established operational processes, procedures, and training programs. Full techology sourcing and evaluation.
5. The Taylor Reach Group, Inc.
TRG has helped hundreds of call center clients achieve - and exceed - their business goals. We focus on the 4 Pillars of Call Center operations; People, Process, Technology and Methodology.
Expertise in all verticals; best practices,
leveraging technology to drive operational excellence,adopting emerging technologies to gain a competitive edge, outsourcing and 'offshoring'
benchmarking, operating efficiency, effectiveness, certification,
audits and assessments, site selection,
contact center strategic plans, contact center design, technologies, business plans, business cases.
6. TeleDevelopment Services, Inc.
Founded in 1991, TeleDevelopment Services supports hundreds of contact centers with over 50 years of collected experience with consulting, training, offshore and management recruiting services globally. Contact TDS to learn how we can assist you in improving the quality of your contact center while increasing your productivity and profitability. We have offices in the US and in the Philippines. Contact TeleDevelopment Services at 330-659-4441 to learn more.
7. Amtech Marketing
Focusing on contact centers since 1987, Amtech is a results-oriented consulting, management search and training firm chartered to help clients achieve Exponential Contact Center Enhancement™. This means we help managers implement management, process and technology solutions to realize high productivity and superior call effectiveness. Bottom line, we help you solve problems and improve results. Visit our site for a FREE evaluation.
8. Clienting Group S.A
Consultancy
On the other hand, we act as a complete consulting company for those organizations that study and choose Argentina to set up new Contact Center sites. We assist and work on the design and definition of operating processes and on human resources´needs (recruitment and training). In addition, we deal with infrastructure and technology issues, and finally we carry out projects and even work on them in terms of their operation (coaching).
9. Jens Moeller Consulting Ltd.
Jens Moeller has deep experience with both contracting sides of Outsourcing projects in the Call Center / CRM arena:
On the one hand, he supports Outsourcing Bureaus to shape their Positioning, Go-To-Market Strategy, Service Level Agreements (SLAs), negotiations and Marketing & Sales activities.
On the other hand Jens supports those who want to outsource business processes to achieve their business goals – from process and KPI definition (Balanced Scorecard) through negotiation issues to setting up Service Agreements and SLAs.
Based in London, Jens works globally.
10. M. E. R. - McDaniel Executive Recruiters 
We provide services to in-house call centers and competitive companies in the outsource call center, call center equipment and CRM industries. Through our network of call center professional associates, M.E.R. offers the following services to its call center clients:
Identification and selection of merger and acquisition companies
Business development
Outsourcing partnerships
Distribution channels
Marketing strategies
Customer service and operations consulting
Vendor identification and selection
Development of research studies directed towards the call center industry
11. performanceAgents
Our unique approach rests in behavioral analysis of internal top performers in order to identify their composite best practices and facilitate rapid knowledge transfer to under and average performers, and new hires.
We align your Screening, Training, Monitoring, Coaching and Rewards operational processes with your human development processes in order to achieve sustained behavior change that results in significant bottom line cost savings, increased top line revenues and service levels, and drastically reduced time-to-proficiency.
12. The Phone Coach
The Phone Coach provides customized phone training to improve telephone customer service in your organization by improving the phone skills and telephone etiquette of your team members. Services include customized training programs, call audits, telephone customer service audits and reports, on-site training, personalized coaching, and call scripting.
13. ICMI 
This recent study provides you with insight and key data on agent staffing and retention practices and policies within 186 small, medium and large U.S. call centers. In addition to the detailed findings, charts and tables highlighting key data, the Final Report includes verbatim written comments from the call center management respondents and a Call Center Management Review Special Issue on Agent Development and Retention. 24 pages, loose leaf bound.
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Call Center Services
