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Call Center Services
  Consulting
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1. ICMI  Company Profile
ICMI is the leading industry expert for improving all contact center operations. With real-world solutions led by a team of senior consultants and subject matter experts, we help guide our clients to improve customer experiences and strengthen business results.

2. CCW Digital  
By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, Call Center IQ will create a better, more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders.

3. MetricNet  Company Profile
All of the managed service programs we design and operate begins with a customer interaction analysis. This helps to develop a personalized contact center customer experience analysis program quickly that will leverage your existing investments.

4. Strategic Contact
Strategic Contact is an independent consulting firm that provides unbiased, objective perspectives based on its deep experience with operations, organizations, processes and technologies. With experience at contact centers large and small, the firm helps companies plan for change and growth, evaluate new technologies and services, revamp and reorganize their operations and processes, develop outsourcing and virtual call center programs, and conduct business case analysis.

5. EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and provide six (6) different reports for facilitating the selection, development and retention process.

6. ClearView  Company Profile
ClearView offers a suite of workforce optimization tools developed to meet the specific needs of front line sales and service activities.

7. The Connection  Company Profile
The Connection Consultants leverage over 150 years of combined industry experience to evaluate and analyze your call center operations to optimize operational performance while delivering gold standard customer experience.

8. Lieber & Associates
Consultants improving contact /call center management, staff, metrics and technology. Lieber & Associates advises clients on customer service, inbound sales and B2B outbound telesales.The firm integrates call centers with the web, advertising and field sales. Lieber & Associates has been enhancing the customer experience since 1989. L&A conducts 360 degree assessments(sm), audits and management studies. It provides technology counsel on call center phone systems and software. The firm delivers customized rep and management trainings, advises on outsourcers and guides call center start-ups.

9. The Taylor Reach Group, Inc.
TRG has helped hundreds of call center clients achieve - and exceed - their business goals. We focus on the 4 Pillars of Call Center operations; People, Process, Technology and Methodology. Expertise in all verticals; best practices, leveraging technology to drive operational excellence,adopting emerging technologies to gain a competitive edge, outsourcing and 'offshoring' benchmarking, operating efficiency, effectiveness, certification, audits and assessments, site selection, contact center strategic plans, contact center design, technologies, business plans, business cases.

10. TeleDevelopment Services, Inc.
Founded in 1991, TeleDevelopment Services supports hundreds of contact centers with over 50 years of collected experience with consulting, training, offshore and management recruiting services globally. Contact TDS to learn how we can assist you in improving the quality of your contact center while increasing your productivity and profitability. We have offices in the US and in the Philippines. Contact TeleDevelopment Services at 330-659-4441 to learn more.

11. Jens Moeller Consulting Ltd.
Jens Moeller has deep experience with both contracting sides of Outsourcing projects in the Call Center / CRM arena: On the one hand, he supports Outsourcing Bureaus to shape their Positioning, Go-To-Market Strategy, Service Level Agreements (SLAs), negotiations and Marketing & Sales activities. On the other hand Jens supports those who want to outsource business processes to achieve their business goals – from process and KPI definition (Balanced Scorecard) through negotiation issues to setting up Service Agreements and SLAs. Based in London, Jens works globally.

12. Rainmaker Group
The Rainmaker Group helps you find the best of the best salespeople.