1. NetLert Communications, Inc
Reporting Package for Avaya (Lucent) Definity ACD. Targeting the Mission Critical Components of your Contact Center—real-time, interval and historical reporting from your Avaya (Lucent) Definity ACD! Now you can get real-time, interval and historical reports without upgrading costly hardware or software. We also provide a wide array of customization of our solutions, tailored for your call or contact center if needed.
2. eGain Communications 
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives such as:
*Provide agents with knowledge-based productivity tools
*Web-enable call centers by adding web-based interaction channels
*Improve or add to existing eService capabilities
*Link contact centers with back-office fulfillment systems
*Set up a next-generation customer interaction hub from scratch
3. Front Range Solutions
FrontRange Solutions Inc., founded in 1989, develops software and solutions that allow organizations to deliver extraordinary Customer Management using world-class Service and Support, Sales and Marketing, Contact Management technology. The company employs approximately 500 people and has more than one million users worldwide. Headquarters are located in Colorado Springs, Colorado, with worldwide offices in Los Angeles, the United Kingdom, France, Germany, Italy, South Africa, Australia, and Singapore. FrontRange Solutions is the developer of award-winning HEAT® and GoldMine® software.
4. Blue Pumpkin
offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset - their people. Our customers improve profitability, increase customer satisfaction, and raise employee productivity through our innovative applications and best-practices professional services. Our solutions enable companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements
5. QAS
QAS software minimizes the time needed to enter a valid and standardized address. Along with improving address quality overall, this approach leads to higher service levels, shorter call times, and fewer abandoned calls.
The software works with almost any type of call center database software and actively helps the user find the right address through direct access to the latest U.S. Postal Service® (USPS®) data.
Beyond the call center, better address quality can reduce returned mail, improve marketing ROI, and provide better overall customer service throughout the organization.
6. DialResults VoIP CTI Predictive Dialer & PBX 's
DialResults now offers a complete VoIP call center CRM solution. Predictive dialers, pbx software with enhanced call center features CRM software. DialResults is a Microsoft .NET shop and a Microsoft certified business solution partner. DialResults can offer a complete contact center or call center solution no matter what type of calling enviroment you have. DialResults predictive dialer is the definition of today's modern full-funtion predicitive dialing system.
7. Noetica Ltd.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine.
With SYNTHESYS™ you can:
? Unify Front End through SOA type software framework
? Streamline multiple Front End processes without programming
? Fix Maximum of Silent Calls yet optimizing agent productivity
? Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
8. VoiceNet (by Interactive Softworks)
VoiceNet™ is an award-winning contact center software suite that provides automated dialing modes, inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry’s best value, VoiceNet gives you these features within a single license at a price point less than competing products charge just for enterprise maintenance and support.
9. LeadMaster
- offers the ultimate closed loop CRM solution. By streamlining the contact center and connecting it directly with sales and marketing, LeadMaster maximizes both results and revenue. Collect valuable data from every touch point – telemarketing, websites, direct marketing, trade shows and more – in a centralized online database accessible instantly from any web browser. Track leads to promote timely follow-up, feedback and accountability. Measure ROI of every dollar spent to pinpoint the most successful campaigns.
10. VanillaSoft Inc.
VanillaSoft, a leader in on-demand sales software, makes managing leads, sales calls and inside sales agents hassle free. With autodialing including Skype, lead routing, real time reporting and call recording it is the perfect low cost solution. Free trials are available.
11. UCN
Whether you are a small business with 5 customer service agents, or a large business with 1500, inContact® from UCN can help improve your customer contact experience. As a hosted service, we bill by-the-month and are scaleable up or down wk-to-wk. We have no large up-front costs and no long term contract. Multi-site and at-home workers supported under one unified system. All our solutions supplement your existing PBX systems; no additional onsite hardware/software required. See how our Hosted IVR, ACD, CTI, VoIP and workforce management solutions can improve your businesses ROI.
12. Melissa Data Corp.
Melissa Data Corp. provides U.S., Canadian and international address, email, name and phone verification, postal encoding, and merge/purge solutions. The company also offers local API and a 24/7 on-demand Web service that instantly validates and corrects addresses and phone numbers in real-time or at the point of entry – with no software to install. Melissa Data also offers append services that fill in the blanks in your customer records, including missing email addresses and phone numbers.
13. CallPro CRM, LLC
CallPro CRM bridges the gap between Call Center Software, cloud-based CRM, and Lead Generation campaign management as the world's #1 e-Marketing and Call Centric CRM. It is a world class hosted CRM designed to increase calls and sales, built-in smart e-marketing to increase leads, and is affordable with no annual contract. In addition, CallPro CRM is fully integrated with Quickbooks so not only is the sales and marketing taken care of, but the e-marketing in CallPro CRM can also be used for automatic reminders on overdue invoices – so cash collection is also greatly improved.
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