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Call Center Software
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1. Melissa Data Corp.  Company Profile
Melissa Data Corp. provides U.S., Canadian and international address, email, name and phone verification, postal encoding, and merge/purge solutions. The company also offers local API and a 24/7 on-demand Web service that instantly validates and corrects addresses and phone numbers in real-time or at the point of entry – with no software to install. Melissa Data also offers append services that fill in the blanks in your customer records, including missing email addresses and phone numbers.

2. Genesys
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience.

3. USAN  Company Profile
USAN was one of the first companies to offer hosted contact center services in the cloud. Since then they have added a multi-channel customer engagement platform that can unify communications, integrate software, consolidate data and coordinate processes.

4. Broadsoft
With the right analytics solution, Big Data can be an invaluable resource in your contact center. Through customer data analysis, you can accurately predict customer behavior and trends, and ensure that your customer’s experience matches their expectations.

5. Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.

6. LiveOps, Inc.  Company Profile
LiveOps accelerates your time to contact center value. LiveOps virtual contact center software is easy to use and requires much less training than typical call center solutions.

Managing contacts is just the beginning. You can also track all sales activity — every lead, opportunity, and customer — and take action from wherever you are. With the world’s #1 CRM, you spend more time selling to the right people, armed with their personal marketing data and social insights.

8. VanillaSoft Inc.
VanillaSoft, a leader in on-demand sales software, makes managing leads, sales calls and inside sales agents hassle free. With autodialing including Skype, lead routing, real time reporting and call recording it is the perfect low cost solution. Free trials are available.

9. eGain  Company Profile
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives such as: *Provide agents with knowledge-based productivity tools *Web-enable call centers by adding web-based interaction channels *Improve or add to existing eService capabilities *Link contact centers with back-office fulfillment systems *Set up a next-generation customer interaction hub from scratch

10. QAS (Experian)
QAS software minimizes the time needed to enter a valid and standardized address. Along with improving address quality overall, this approach leads to higher service levels, shorter call times, and fewer abandoned calls. The software works with almost any type of call center database software and actively helps the user find the right address through direct access to the latest U.S. Postal Service® (USPS®) data. Beyond the call center, better address quality can reduce returned mail, improve marketing ROI, and provide better overall customer service throughout the organization.

11. CallPro CRM, LLC
CallPro CRM bridges the gap between Call Center Software, cloud-based CRM, and Lead Generation campaign management as the world's #1 e-Marketing and Call Centric CRM. It is a world class hosted CRM designed to increase calls and sales, built-in smart e-marketing to increase leads, and is affordable with no annual contract. In addition, CallPro CRM is fully integrated with Quickbooks so not only is the sales and marketing taken care of, but the e-marketing in CallPro CRM can also be used for automatic reminders on overdue invoices – so cash collection is also greatly improved.

12. NetLert Communications, Inc
Reporting Package for Avaya (Lucent) Definity ACD. Targeting the Mission Critical Components of your Contact Center—real-time, interval and historical reporting from your Avaya (Lucent) Definity ACD! Now you can get real-time, interval and historical reports without upgrading costly hardware or software. We also provide a wide array of customization of our solutions, tailored for your call or contact center if needed.

13. LeadMaster
- offers the ultimate closed loop CRM solution. By streamlining the contact center and connecting it directly with sales and marketing, LeadMaster maximizes both results and revenue. Collect valuable data from every touch point – telemarketing, websites, direct marketing, trade shows and more – in a centralized online database accessible instantly from any web browser. Track leads to promote timely follow-up, feedback and accountability. Measure ROI of every dollar spent to pinpoint the most successful campaigns.

14. Noetica Ltd.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine. With SYNTHESYS™ you can: ? Unify Front End through SOA type software framework ? Streamline multiple Front End processes without programming ? Fix Maximum of Silent Calls yet optimizing agent productivity ? Gather field service requests from clients and dispatch them to field staff – all via one seamless system.

15. UCN
Whether you are a small business with 5 customer service agents, or a large business with 1500, inContact® from UCN can help improve your customer contact experience. As a hosted service, we bill by-the-month and are scaleable up or down wk-to-wk. We have no large up-front costs and no long term contract. Multi-site and at-home workers supported under one unified system. All our solutions supplement your existing PBX systems; no additional onsite hardware/software required. See how our Hosted IVR, ACD, CTI, VoIP and workforce management solutions can improve your businesses ROI.