Advertise with us!

Add your site to TelePlaza

- Jobs -

Search CallCenterJobs

Updates:

Click here to subscribe to our weekly newletter - includes EVERYTHING NEW added to TelePlaza.com in the past week!

- by Industry

Click here to locate a firm with experience in YOUR industry.

- by Category

Click here to locate companies by category.

Education
  Benchmarking
Back to Category List
1. Education
Since 1996 EmployeeAnswers has helped call center professionals worldwide avoid bad hires, save thousands of dollars in training and administrative costs and increase their chances for success. Every candidate, job and workplace has its own personality. The EmployeeAnswers Profile helps identify the applicants that are likely to succeed in your job. Your "Job Match" is created using the duties of the job, your geographical location, your workplace environment, the management style and traits of top performers in the position.

2. BenchmarkPortal
Whether you're looking to benchmark your center's performance against your competitor's, improve agent and customer satisfaction levels, or increase operational efficiency and effectiveness, you've found THE SOURCE.

3. ICMI
Managing by the numbers is critical to call center success. Although most call center technology produces reams of quantitative reports, there is a relatively small subset of data that call center managers should rely upon: Key Performance Indicators (KPIs). This ICMI Tutorial covers all the call center KPI basics and beyond, making it an invaluable resource for both new and experienced call center professionals. Learn what numbers to focus on, what they mean and how to use them to improve your call center's performance.

4. EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and create a benchmark for every position based on your BEST employees. Included are six (6) different reports for facilitating the selection, development and retention process.