Seminars ... Page 2

International Customer Service Association - is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

Help Desk Institute - introduces a better way to improve staff skills, evaluate techniques and technology, and expand your capacity to deliver excellent service and improve productivity. HDI's Regional Seminar Series is a week of dynamic exchange and education for Help Desk staff, managers, and executives. We are offering you the industry's most valued public training seminars. You'll also hear top industry professionals' challenging and provocative keynote presentations that may change forever the way you see the industry.

Call Center Learning Solutions - is the fastest growing call center training company around. We offer a full line of call center training courses for Agents, Supervisors and Call Center Managers. Read on, and see how our experienced call center professionals can provide real solutions to your real needs. Call

Center Coach's Certification for Managers - Call Center Certification for Managers, LLC offers call center managers an unprecedented opportunity for management development and certification which specifically targets the unique skills and abilities required for success in the ever-growing and changing call center environment.

One and Two day Public Seminars - Uncover the secrets of outstanding customer service. Discover how to make every client connection a positive one...nail down practical ways to hold on to your valuable customer base...learn how to measure your organization’s ability to meet and exceed customer expectations.

The American Marketing Association - More than 200 seminars and video/interactive courses covering all areas of management and organizational development. AMA also sponsors a variety of international conferences.

Wharton Direct - You know the drill. Workloads continue to expand. Upgrading skills and acquiring new competencies are essential. But there's never enough time. Now, management and technical professionals can learn from Wharton faculty and each other in live, interactive programs broadcast from Wharton's Philadelphia campus to state-of-the-art learning centers in more than 30 major metropolitan areas. Until now, the only way to gain access to Wharton Executive Education was to come to campus. Now Wharton comes to you.

Business Communications Review - Seminars offered on TelePhony and CTI, TCP/IP and Network Integration, and Internet/Intranets. BCR instructor-led Seminars in Network Technologies have maintained the highest standards for technical training since 1975. Our reputation is based on the fact that our faculty is made up of leading consultants who are recognized experts in their specialties and are not associated with a specific vendor. BCR seminars are offered on a public and on-site private basis, and are available nationally and internationally.

iMarket Inc Seminars - Come to "In Search of Customers" - iMarket's FREE Seminar/Executive Briefing - and see how you can find new customers, increase sales, penetrate new markets, analyze program response, improve your return on investment in marketing, and much more. You'll learn how business-to-business decision makers are capitalizing on insights gleaned from their customer data, right from their desktops, using the iMarket family of desktop marketing tools.

Fred Pryor Seminars and CareerTrack have merged to become America's #1 training resource. Together, we'll deliver to you the very best trainers, programs, materials, course development... our combined staffs ensure you'll have access to the very best that today's training professionals can offer. Our combined resources put more topics at your fingertips. From basic "standards" to the latest cutting edge topics, we'll make sure you get what you need: the information that will have a direct and dramatic impact on your career and your business.

National Seminar Group can bring any of our hundreds of powerful, results-focused training programs into your organization, customized to suit your unique needs. Besides offering a full range of training skills to all professional levels through our seminars and conferences, we also offer highly-acclaimed books, audiocassette, videocassette and CD-ROM training products for individuals, teams, departments or corporate reference libraries.