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TelePlaza.com Digest eNewsletter (week of 02/23/09)

The following is ALL the information added to TelePlaza in the past 2 weeks.
 New Companies in Directory | Industry Jobs | Industry Events

This Newsletter is Sponsored by:


Call Center Demo & Conference
Miami, FL Feb. 25-27 2009
ICMI's conferences are created with a depth of expertise and resources that no other
conference organizer can offer. Over the past 22 years, our exclusive devotion to the
contact center industry has made us the trusted source for reliable, product-neutral
information and guidance.


New Companies in Directory
Call Centers (Outsourcing)  ( View web site to see more content)
OneWorld Connections, Inc. - OneWorld Connections is a 330-seat customer interfacing facility providing comprehensive solutions for inbound, outbound, and live chat support and email response services 24 hours a day, 7 days a week....

Call Center Software  ( View web site to see more content)
Technology for Business, Corp. - TFB is a leading developer of Contact Center and telephony applications that leverage and extend your existing ACD. From intelligent routing, reporting, and monitoring, to self-service IVR and agent desktop...

Computer Telephony (CTI)  ( View web site to see more content)
Digital Voice Systems Inc. - DVS provides highly scalable communications software with PBX, ACD w/multimedia queuing, IVR, Quality Monitoring, Screen Pop, Unified messaging, Fax, Workforce Management, Outbound Dialer applications all running on a single Windows...
SafeSoft Solutions - Hosted affordable outbound system with a high ROI for call centers of all sizes. Our VoIP predictive dialers enhance marketing and collections productivity. Hosting saves your company money and eliminates...
DialResults VoIP CTI Predictive Dialer & PBX 's - By having our VoIP Predictive Dialer utilize main stream technologies, and open platform architectures, DialResults® CTI and contact center software can be customized to fit your company's needs now and...
Telcom Solutions, Inc. - Telcom Solutions, Inc. has been a Certified Business Partner of Avaya for over a decade. Providing the best in class products and services available in the communications industry is our...

Call Center Services  ( View web site to see more content)
Lieber & Associates - Consultants improving contact /call center management, staff, metrics and technology. Lieber & Associates advises clients on customer service, inbound sales and B2B outbound telesales.The firm integrates call centers with the...
Tooty Inc. - We have a track record of saving and making our customers money! We work with you to set up scripting and specific guidelines for each type of sales opportunity. Blending...
--View Events specific to Call Center Services--

International  ( View web site to see more content)
M. E. R. - McDaniel Executive Recruiters - The success of M.E.R. Inc. is based on our focus - we are dedicated recruiters of the call center industry and our clients represent all major industries. We specialize in...

Industry Job Openings from CallCenterJobs.com:
1. AT&T Sales Associate - Augusta GA
GA - Augusta
2. Director of Quality Assurance
PA - Pittsburgh
Bencin & Associates
3. Vice President
IL - Chicago
Bencin & Associates
4. Manager, Technical Support
- Nationwide -
Cox Communications
5. Training Specialist I
WV - Charleston-Huntington
6. Customer Service Call Center Manager II
Premera Blue Cross
7. Customer Care Trainer
IL - Chicago
SXC Health Solutions, Inc.
8. Call Center Manager
IL - Chicago
SXC Health Solutions, Inc.
9. TMX Quality Assurance Specialist
TX - Dallas
TruGreen Companies
10. Senior Business Analyst
MN - Minneapolis
UnitedHealth Group
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Events in Call Center Services:

performanceAgents White Paper Four Whitepapers: 1. Service to Sales Transition Failures 2. Replicating Top Performers 3. Baby Boomer Exodus: Retaining Knowledge 4. Preventing the Typical Telemarketing Paradox (B2B)
Tooty Inc. White Paper Poor Customer Service- Whose Fault is it anyway?
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Events in Education:

CMP Media Conference Feb 25-27, 2009 At Call Center Demo & Conference: Miami you’ll experience an educational program filled with real-life best practices and actionable solutions to help you to implement...
CRMXchange.com Webinar Feb 26, 2009 Customers Rule in a Recession-Six Ways to Keep Your Customers During a Recession
CRMXchange.com Webinar Mar 3, 2009 Agents Desktops, The Contact Center’s Universal Remote
CRMXchange.com Webinar Mar 5, 2009 The Power of Presence for Customer Care: Buddy Lists and (Far) Beyond
CRMXchange.com Webinar Mar 10, 2009 Exploring the Power of Analytics – From Cost Reduction to Customer Experience Excellence
CRMXchange.com Webinar Mar 17, 2009 How to Get More From Your Existing IVR: Reduce Call Volume & Increase Satisfaction
Worldwide Business Research Conference Apr 27-30, 2009 Secure your place now for Field Service 2009 and ensure your workforce is prepared to optimize global service in the most challenging economic climate of...
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The TelePlaza Digest reaches over 17,000 Call Center Executives every other week. For advertising information and rates, contact Jim Moylan. Tel: (800) 422-4932 or send an email.




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