FAQ

1. What is TelePlaza?
2. How do you attract and keep visitors?
3. What does an annual listing on TelePlaza cost?
4. Why is the price so LOW to list on the site?
5. How is TelePlaza different from other online services?
6. How do we measure success from being on TelePlaza?
7. What else do you offer when we set up an account?
8. How do I add descriptions, keywords, etc.?
9. Who developed TelePlaza?
10. Where do you get your data for TelePlaza?
11. How does "per click pricing" work?

Pricing - Click here

What is TelePlaza?

TelePlaza is an Organized and Categorized directory of online resources specifically focused on the call center industry. TelePlaza serves two types of customers:

1. Core Customers - Our 38,000+ customers that visit our site to locate industry resources and suppliers.
2. Client Customers - The industry suppliers, conference and trade show vendors and other industry product and service suppliers that PAY to have their information organized and categorized on TelePlaza.com.

Our Core Customer visitor base is a "who's who" of leading call center, contact center and Fortune 1000 companies from across the entire telephone sales and customer service spectrum. TelePlaza benefits any company researching industry products and services ... AND ... any company that sells a product or service to the call center marketplace.

How do you attract and keep visitors?

We attract visitors via online marketing and trade journal advertising. We have been online since 1995 and are one of the BEST indexed sites for hundreds of call center keywords. We keep visitors coming back because we have the BEST content for locating industry information online.

Our Business Model is not like a Online Magazine - we do not deliver news and articles. We organize and categorize industry information and make it easy for visitors to locate Suppliers for ALL types of call center products and services. We also Partner with CallCenterJobs.com to deliver job openings - which delivers hundreds of new TelePlaza visitors every month. CallCenterJobs.com Visitors.

Because we are priced affordably we are able to attract more content - which keeps people coming back to our site. View our Background & Site Statistics and Testimonials.

What does an annual listing on TelePlaza cost?
The cost to list in one section is just $279 per year. Additional category listings are $99 per year - that's it! However, we do have Banner, Button and eNewsletter advertising, and ask that you call or send us an email for complete pricing information. We'll gladly email you pricing details. Click here for ALL pricing

We are not asking for $3,000 of your Sales/Marketing budget to TRY our site. We are asking for the opportunity to EARN $3,000 of your budget in the future by delivering targeted prospects to your site.

Why is the price so LOW to list on the site?
There are 3 reasons. First, we are successful because we have more resources in our database than any other portal site. We need suppliers to list their products and services on our site to keep people coming back to the site. Our prices must be reasonable to attract suppliers.

Second, have been marketing on the Internet for over 6 years and we are trying to achieve the same objectives as our customers regarding online marketing programs ... We want to pay for what works and minimize our investment for what does NOT work.

If we deliver qualified visitors we are one of your most cost effective online marketing partners for reaching the call center industry. If we deliver visitors, you spend more $$$ with us - and everyone wins! If not, the investment was less than $300.

Third, we keep our operating expenses low. we do not have a flashy site - just one that is easy to navigate and understand. We have been organizing and categorizing call center information for 6 years and much of the data is IN our database already.

TelePlaza works particularly well for companies that do not have the luxury of spending thousands of $$$ advertising and paying for traffic via the search engines. For less than 10% of what a magazine ad or search campaign can cost, TelePlaza provides the opportunity for your product or service to be located by a prospective buyer..

How is TelePlaza different from other industry web sites?

We focus exclusively on the locating product and service information available via the Internet and delivering it to our visitors. No other online call center marketplace provides more links to up to date industry information than TelePlaza.com.

We are much more than just "a web site" - we are a comprehensive marketing solution that will help you reach the call center marketplace and grow your business. When you list your firm on TelePlaza you are able to organize and categorize your company in our database by these areas:

• Keywords,
• Industries you focus in
• Geographic Regions
• Area(s) of Specialization.

When call center professionals search TelePlaza.com and enter your specific criteria they will see your firms description and can click on the LINK to visit your web site.

How do we measure success from being on TelePlaza?

Online marketing is a form of Direct Marketing and therefore, a financially measurable medium. At the same time, both vehicles for reaching qualified leads require a fair amount of internal communication, persistence and data analysis to determine the origin and "cost per lead."

Many firms use Direct Mail to reach potential prospects and deliver their message. Generally speaking, a decent response from a mailing generates one-half of one percent (.5%) response. A 2% response is very good. Calculating the "cost per lead" takes communication, persistence and a detailed cost analysis to ultimately determine the financial success or failure of each campaign.

Online marketing can be measured in similar terms. If an online advertising campaign delivers 200 visitors to your web site - assuming you were marketing to a targeted audience - a decent response would generate 1 qualified lead (.5%.). A very good response would generate 4 qualified leads (2%.)

TelePlaza provides its' customer with a tracking system (click-thrus) in the Account Management area of the Supplier Center. Use this to determine where your leads are coming from how many qualified leads you are generating from TelePlaza. Because most call center products and services are higher dollar services, it generally only takes one qualified lead per year to make an annual listing on TelePlaza worhtwhile. Two would be outstanding!.

What else do you offer when we set up an account?

We assign each client a personal account manager who can assist with everything from updating your listings to ordering visitor click-thru reports and managing eNewsletter campaigns. It's like having a personal marketing assistant for staying in front of the call center marketplace - at a fraction of the cost!

We offer reporting software that helps you track click-thrus, budget and measure the effectiveness of your marketing plans and tactics. View Click-Thru reporting.

Forget your password? Call us or on the login page enter your email address and your passowrd will be sent to you within 1 minute.

SALES & SERVICE - We buy online advertising every day to market the TelePlaza.com web site. We understand what firms are trying to accomplish and are dedicated to providing service that makes you want to continue to do business with us.

How do I add descriptions, keywords, etc.?

Once you have registered and received a Username and Password all you need to do is LOGIN to the Supplier Center and follow the directions. Each category addition is ONE form and it includes everything you need to have your information in the database. Your account manager can also helped you get started quickly and easily.

Who developed TelePlaza?

TelePlaza is a web-based (ASP) direct marketing and public relations service of ROI Teleservicing, a leading consulting and public relations firm that focuses exclusively in the call center industry. If your company sells a product or service to call center professionals, TelePlaza will help you sell more. Period.

TelePlaza has been marketing on the Internet for over 6 years so we are like our customers - we want to pay for what works and minimize our investment for what does NOT work.

Where do you get your data for TelePlaza?

We go out and get it ourselves. Many of our clients ask us to visit their site once a month and add their relevant information to TelePlaza. Let us do this for you!

How does "pay per click" pricing work?

Just like it sounds. Pick a place on our site to deliver your message and tell us how many clicks you want. The minimum order is $200 for 100 clicks to your web site. How long it lasts depends on how many people are interested in your offer. Tracking is available via our site or you can designate a web address where you would like the traffic delivered.

Your message can be delivered via a text message, a Banner/Button or eNewsletter marketing is available ($300 minimum per message - as space allows) on a first-come first-served basis. Call 1-800-422-4932 for details.