Inso was founded in 2003 as an international call center consulting firm. Inso enables call centers to improve their productivity and customer satisfaction by implementing custom strategies and solutions. They have helped contact centers implement strategies and increase productivity to grow revenue by streamlining management and by enhancing overall customer/client satisfaction.

Inso utilizes a very scrupulous and detailed 7 phase process to master client products, services and needs. During each phase of the process, Inso learns valuable information about what clients' businesses require, their challenges, and how Inso can provide solutions to overcome these challenges and improve Return On Investment (ROI).