MetricNet is the leading source of benchmarks, scorecards, and performance metrics for Information for Technology and Call Center Professionals worldwide. Their mission is to provide call and contact centers with the benchmarks needed to run a call center operation or business unit more effectively. MetricNet has pioneered a number of innovative techniques to ensure that you receive fast, accurate benchmarks, with a minimum of time and effort. A visit to their web site and you can download sample Service Desk, Desktop Support and Call Center benchmarking reports, data files and peer group benchmarks. The One Year Path to World-Class Performance they offer is a continuous improvement program, industry benchmarks that is downloadable from the website, benchmarking data files for those who wish to conduct their own benchmarking analysis, and comprehensive peer group benchmarks that compare your performance to others in your vertical market.