OneWorld Connections - is a 330-seat customer interfacing facility providing comprehensive offshore outsourcing solutions for inbound, outbound, live chat support and email response services 24 hours a day, 7 days a week. At OneWorld, we guarantee our clients the quality service and performance of a US-based call center at offshore rates. Contact us at 1-800-685-9124.

OneWorld Connections provides offshore outsourcing solutions centered on inbound customer care and outbound telemarketing as well as chat and email support to US and UK clients. We have the ability to scale to 1000 seats and we are currently operating in Manila, Philippines.

The Center operates twenty four (24) hours a day, seven (7) days a week—providing cost-effective premium support services—to both local and US-based customers, with CRM capabilities that enable us to build a detailed customer profile.

At OneWorld, we are committed to offering comprehensive services tailored to suit your business needs and meet the demands of your market. We go out of our way to help ensure your success.

• Very Experienced Management Team
• Less Cost, Superior Quality
• State-of-the-art Technology Infrastructure
• High-Caliber Manpower Resources
• Improved Customer Satisfaction
• Significantly Lower Attrition Rate

• Customer Service
• Loyalty and Rewards programs
• Sales/Customer Acquisition
• Up-selling/Cross-selling
• Technical Support
• Dealer Locators
• Order Taking/Message Handling
• Handling Credit and Billing Concerns
• Reservations/Authorizations

• Publications – New Orders/Renewals
• Anti-Attrition/Reactivation of Accounts
• Credit Card Acquisition
• Announcements/Advisory
• Membership Services
• Product/Service Fulfillment
• Lead Generation
• Marketing Promotional Campaigns
• Market Research/Surveys
• Business Customer Acquisition
• Telecommunications

Live Chat Services – For 24 hours a day, seven days a week, our online service representatives are just a click away. Whether your customers are shopping online or looking for a particular information, our people are always ready to provide them with helpful links and assistance, making sure that your clients have an improved and hassle-free online experience.

Email Response - We offer e-mail customer service for inquiries to your website that need a personal response. Our system automatically routes inbound customer e-mail inquiries to the most appropriate online service representatives guaranteeing a fast and accurate response.