N-Focus Call Management System. Reporting Package for Avaya (Lucent) Definity ACD. Targeting the Mission Critical Components of your Contact Center—real-time, interval and historical reporting from your Avaya (Lucent) Definity ACD! Now you can get real-time, interval and historical reporting without upgrading costly hardware or software. We also provide a wide array of customized applications, tailored for your call center needs.

FrontRange Solutions Inc., founded in 1989, develops CRM software that allow organizations to deliver extraordinary Customer Relationship Management using world-class Service and Support, Sales and Marketing, Contact Management technology. The company employs approximately 500 people and has more than one million users worldwide. Headquarters are located in Colorado Springs, Colorado, with international offices in Los Angeles, the United Kingdom, France, Germany, Italy, South Africa, Australia, and Singapore. FrontRange Solutions is the developer of award-winning HEAT® and GoldMine®.

emailtopia You know your website is generating email to your sales and support departments. But do you know how many? Who answered? Was it the right answer? How long did it take and where are those messages now? emailtopia's Response Manager is an intelligent, server-based email response management tool that integrates with standard e-mail clients, and is used to route, track and archive "corporate asset" inbound messages from group inboxes such as info@, sales@, and support@. Since the system has customizable rules, complete communication history, and a powerful reporting engine, mail cannot be lost, avoided, forgotten or mismanaged- and CRM is improved.

DialResults Call Center CRM and Soloman Financeial Solutions - DialResults now offers a complete VoIP solution for contact center CRM, Predictive dialers, and pbx with enhanced customer relationship features. DialResults is also a Microsoft .net shop and a Microsoft certified business solution partner. DialResults can offer a custom Soloman financial software package to enhance your firm, no matter what type of calling environment you have. DialResults products can track products, debtors records, telemarketing from point of sale to payroll, order entry, inventory, back end corporate financials and more.

RightNow Technologies. - Repeat visitors are the key to any Web site's success. Your Website needs to act like your best customer service employee -- responsive, knowledgeable, accurate and ready to help any time of the day or night. With the right expertise, building a powerful CRM knowledge base is surprisingly inexpensive and painless. Learn for yourself by downloading a free white paper from RightNow Technologies.

LeadMaster offers the ultimate closed loop CRM strategy. By streamlining the contact center and connecting it directly with sales and marketing, LeadMaster maximizes results, improves CRM and raises revenue. Collect valuable data from every touch point – telemarketing, websites, direct marketing, trade shows and more – in a centralized online database accessible instantly from any web browser. Track leads to promote timely follow-up, feedback and accountability. Measure ROI of every dollar spent to pinpoint the most successful marketing campaigns. Up and running in days and private-labeled with your brand, the affordable LeadMaster solution can put your business another step ahead of the competition. Visit our website or call us toll free 866-568-9737.

Amcat Software for Call Center Management & CRM Amcat offers a customized CRM contact center solution with VoIP, IVR, ACD, predictive dialing, call monitoring / recording, data/voice conferencing and transfer, web based options such as online agent, and multiple management scheduling / reporting tools. CTI Integration on all Amcat CRM applications. Amcat IVR provides a 'voice' for your data and can collect information such as product orders, credit card information, and market surveys. Access to ODBC standard databases, features a point and click interface and customized scripting capabilities. Amcat quality service & reliable support since 1990 - an Intel® eBusiness Partner.

Blue Pumpkin - offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset - their people. Our customers improve profitability, increase customer satisfaction, and raise employee productivity through our innovative applications and best-practices professional services. Our solutions enable companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements

eGain is a leading provider of customer service and contact center software. The eGain Service 6™ suite includes integrated, best-in-class applications for email management, knowledge management, self-service, chat, co-browsing, managing paper-based service interactions and service fulfillment. Built on a scalable platform that include service process management, multi-channel contact center management, flexible integration approach, and out-of-the-box integrations with leading CTI/content/business systems, eGain’s software is available for in-house or hosted deployment.

Remedy® Leads Management is a comprehensive contact and opportunity management system that automates telemarketing sales and the marketing process to shorten the sales cycle, improve CRM, increase sales productivity, and increase success of marketing programs. As a result, your sales organization is more effective in acquiring and retaining satisfied, loyal customers.

Uptrends Management Software Our site provides information regarding the benefits of sales and CRM automation. It's provided for anyone who might be asking the question, "why should I automate the sales and/or the service divisions," or for those who have purchased a "contact manager" and now intend to expand to a more powerful, flexible sales and marketing automation solution.

Concerto Software is a proven provider of customer interaction management (CIM) systems to more than 1,100 businesses worldwide. Concerto enables companies to more effectively manage their interactions with customers via voice, fax, email and the Web improving communications, reducing operating costs and delivering superior service.

Aspect Communications is the leading provider of customer relationship portals-contact servers for managing dynamic transactions across all wired and wireless communication channels.

Cisco Systems is the global vendor leader in networking for the Internet. Cisco's networking systems connect people, computing devices and computer networks, allowing people to access or transfer information without regard to differences in time, place or type of computer system.

At Price Waterhouse Coopers we measure our success by yours. Everyday, our 150,000 people in more than 150 countries go to work to help our clients succeed. From Dublin to Durban, from Minneapolis to Manila, our job is channeling knowledge and value through six lines of service and 22 industry- specialized practices.

Epiphany is the leading provider of intelligent software for the Customer Economy. Epiphany provides CRM technology for over 300 leading companies in the retail, financial services, communications, technology, and travel industries, including over 20 percent of the Fortune 100.

Genesys Telecommunications Lab - an independent wholly owned subsidiary of Alcatel, is the leading provider of universal queue contact systems for a complete customer relationship management solution.

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