1. Melissa Data Corp. 
Melissa Data Corp. provides U.S., Canadian and international address, email, name and phone verification, postal encoding, and merge/purge solutions. The company also offers local API and a 24/7 on-demand Web service that instantly validates and corrects addresses and phone numbers in real-time or at the point of entry – with no software to install. Melissa Data also offers append services that fill in the blanks in your customer records, including missing email addresses and phone numbers.
2. ICMI
ICMI is the leading industry expert for improving all contact center operations. With real-world solutions led by a team of senior consultants and subject matter experts, we help guide our clients to improve customer experiences and strengthen business results.
3. Intelemedia Communications
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4. MetricNet
All of the managed service programs we design and operate begins with a customer interaction analysis. This helps to develop a personalized contact center customer experience analysis program quickly that will leverage your existing investments.
5. Contact Center Pipeline
Contact Center Pipeline is a monthly instructional journal focused on driving success through effective contact center management. Each issue contains informative articles, case studies, best practices, research and coverage of trends that impact the customer experience.
6. Genesys
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience.
7. Sykes
Our Virtual Contact Center Services are designed for organizations with large customer support operations. Through 100% virtual business processes, innovative technologies and extensive experience, we offer clients a virtual customer contact solution proven to improve customer satisfaction, loyalty and profitability.
8. Bencin & Associates, LLC
is the premier executive search firm dedicated to the Call Center industry. We are the world’s first and largest firm with a Call Center focus. Over forty years of corporate, search and consulting experience plus extensive publishing results in a company with true name recognition in the industry. For information please call 440-546-0766.
9. InContact
Monitor your agents’ performance and give them helpful coaching and training with our Quality Management solution. Capture your staff’s interactions with customers and quickly score them against pre-defined criteria. Improve employee performance with personalized coaching sessions linked to scorecards and eLearning assignments.
10. Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
11. EmployeeAnswers
Specializing in Behavioral Assessments for the call center industry. If you have Top Performing people in ANY position we will use our Validated Assessment software to help you identify what characteristics make these people Top Performers so you can use the DATA to hire MORE of these Top Performers!
12. EmployeeAnswers
specializes in Behavioral Assessment Testing for call center professionals. We analyze all positions from Telephone Reps. to Management and provide six (6) different reports for facilitating the selection, development and retention process.
13. eSkill
Our online software has helped thousands of organizations configure the most accurate, valid tests for pre-employment and skills gap assessment.
Efficiently, affordably, and with full compliance.
14. West Corporation
West offers a complete Business Process Outsourcing offering comprised of over 18,000 agents from 41 centers globally and an additional 7,200 home-based agents. The Company has both exceptional experience in deploying and managing agent solutions, and the ability to provide superior long-term support to its clients.
15. FusionBPO
Fusion offers a tailored, flexible solution to your multilingual call center needs, whether that is for a one-off marketing campaign or a fully outsourced customer service facility.
16. SHL
CEB Global, a leading supplier of pre-employment assessments and employee selection solutions that help employers identify top performers. CEB solutions help streamline and standardize hiring processes and reduce recruiting and training costs.
17. Ameridial
-Founded in 1987. 1500+ trained contact agents in centers around the world. 24x7 outbound/inbound/web agent custom programs, plus full direct marketing support. OUTBOUND: sales, lead generation and data collection. INBOUND: DR Sales/up-sell/cross-sell, and customer service specializing in health care, Direct Response Sales, Wireless and Satellite. E-BUSINESS: e-mail management and real-time live web chat. Top 50-Service Bureau since 1992
18. OneWorld Connections, Inc.
OneWorld Connections is a 330-seat customer interfacing facility providing comprehensive solutions for inbound, outbound, and live chat support and email response services 24 hours a day, 7 days a week. At OneWorld, we guarantee our clients the quality service and performance of US-based call centers at offshore rates. Contact us at 1-800-685-9124.
19. Vision-X Inc.
VXI contact centers support major B-to-B Customer Care, Acquisition, and Retention campaigns across industries. With offices in the US, China, and the Philippines, VXI has over 2300 seats worldwide and growing strong. Supporting 25 languages, VXI offers flexible solutions to suit your needs in a dedicated environment. VXI features a comprehensive suite of technology, a redundant network, and a track record of performance. VXI can scale thousands of seats, but not at the expense of client satisfaction. Contact Bard Chodera at (213) 637-1300 x6024 or bard.chodera@vxi.com.
20. LIMBRA / LOMA
LOMA offers tools to help you hire and retain contact center employees.
Can They Do It?
LOMASelect®-REPeValuator is a simulation that assesses critical front-line jobs skills like managing customer relationships, providing accurate information, and managing call time.
Will They Last?
You can choose candidates with the right skills to do the job, but if they aren’t a good fit for a customer service environment, you can face high turnover, low morale and big expenses. LOMASelect®-Service Index measures a candidate’s preference for working in a customer service environment.
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Outsourcing
- by Industry
Banking Call Centers